Senior Quality Improvement Consultant - (Community Health)- James M Anderson Center for Health Systems Excellence






PURPOSE OF POSITION: To achieve transformational and sustainable change in outcomes, experience and value, assist in project design and development at a strategic level, build strong QI teams; provide leadership, strategic planning, and development for the team of QIC consultants, and coach CCHMC senior leaders.

Provide expert customer as a consultant to quality improvement teams utilizing CCHMC improvement science methodology and tools, reliability science, expert level facilitation, and change management methodologies including team building, leadership development, and will building. Understand the aims and scope of the work. Identify and implement QI data driven strategies to ensure team's success. Learning Network: Serve as an external consultant to Learning Networks quality improvement teams and as a quality improvement liaison and resource person throughout Cincinnati Children's. Provide consultation, coaching and support to external clients working to implement improvement methodology and strategies - 'coach the coaches' to ensure results. Hospital: Provide coaching and hands-on support of work. Be present in areas supported. Provide project management for improvement teams, strategic planning sessions, and other organizational meetings. Build improvement capability.
Provide coaching services to improvement science students to assist them in the learning and application of QI methods, models and theories. Collaborate in the continuous improvement of the design, delivery and evaluation of the QI curriculum for QI students with emphasis on QI leaders. Routinely confer with faculty and the course director to align coaching approach with the established standards and contribute to continuing improvement of those standards. Attend classroom and virtual sessions with students as scheduled to support all QI students, facilitate exercises, and provide individual project feedback. Customizes QI materials with application examples that will be relevant to the learner, beyond health care examples if necessary, to help meet the learning and application needs of the students. Manage time to meet expected coaching requirements of dedicating approximately 3 hours per student per month with an anticipated coaching load of 14 - 24 students at one time. This includes electronic, telephonic, and in person interactions. Provides regular summaries of student performance to the course director and escalates concerns regarding performance to the course director or faculty as appropriate. Participates in determining mitigation strategies for students who are off track.
Learning Network: Drive creation of Change Packages by working with faculty and content experts to identify evidence based care. Work with Learning Network Chair to plan and lead planning group calls. Orient planning group to the Learning Network process and their roles and responsibilities. Coordinate Planning Group involvement in the Learning Network. Lead development of Learning Session and action period call agendas and materials. Support recruitment by interacting with client and interested teams.
Learning Network: Provide expert level planning and facilitation for meetings including large group learning sessions, conference calls, and expert meetings. Design work sessions with a specific focus or intent. Drive consensus to finalize the charter, measures and interventions to help teams obtain results. Keep meetings focused and moving, and ensure even participation. Build cohesiveness to achieve results and guide the teams to perform at the highest level possible. Hospital: Provide expert level meeting facilitation for project teams, including agendas and outcomes. Keep meetings focused and moving and ensure all participate. Facilitate the planning and execution of PDSAs. Facilitate the development of strategic improvement goals.
·Learning Environment/Curriculum Development:
Learning Network: Provide expert level direction/management for quality improvement teams and contribute to strategic planning for the Learning Networks. Coordinate and contribute to the development of learning objectives for all activities and provide final approval for all prework, learning session and Action Period call materials. Develop Learning Session evaluations. Teach and train at learning sessions.
Develop connectedness with peers to develop a strong working team. Provide QI coaching to assist I2S2 students in successful understanding of QI methodology and completion of assigned projects. Provide coaching to develop strong team leaders. Mentor and coach less experienced QICs so that they develop a high level of expertise and skill to achieve results. Mentor newly hired QICs to assist in their development.
Create and maintain timely and thorough progress reports which include key driver diagrams, run charts, and PDSA testing documentation. Provide quarterly updates regarding status of goal attainment. Hospital: Maintain Level of Effort reports for projects including tracking of PDSAs and goal attainment. Learning Networks: Contribute to the development of Learning Network progress reports. Evaluate progress of Learning Network teams.
·Portfolio Management:
Hospital: Serve as the Anderson Center point of contact for a Strategic Domain Owner (for example, Safety or CSI team). Be aware of projects across the institution related to the assigned portfolio. Maintain and monitor individual goals are met. Work with strategic domain owners to develop multi-year operational plans including SIPs. Work with Q&T Leadership to remove barriers beyond ability to influence. Maintain current change packages for strategic domain areas (example: Safety - CA-BSI, VAP, SSI)
·Account Management:
Hospital: Manage relationships with assigned division. Serve as the primary liaison between the Anderson Center and Divisions/Institutes (bridge the gaps). Facilitate development of mechanisms/structures for division to effectively prioritize and oversee divisional improvement projects to ensure goals are met. Work with QIS Leadership to select and deploy resources to support Divisions/Institutes.
·QIC Leadership:
Provide leadership for the continued development of CCHMC improvement methodology. Serve as leaders for Project Review and other special projects as identified. Support complex, system level strategic projects.

Skills & Competencies
·Soft Skills:
facilitation, coaching, consulting, strategic planning, influencing, building capability, effective oral and written communication and presentation skills, meeting management, change management
·Technical QI Methodology:
Measurement development, goal setting, impact/effort analysis, process flow diagraming, data analysis, advanced SPC tools (graph selection, creation, and interpretation), Lean, VOC, project chartering, high reliability concepts, change concepts, annual/90 day plans, brainstorming, systems thinking, computer applications (Word, Excel, PowerPoint)
·Leadership Skills:
Emotional intelligence, strategic thinking and planning, mentoring
·Personal Attributes:
Results driven, resilient, team player, collaborative, tolerant of ambiguity, optimistic, possesses sense of urgency, passionate, committed to excellence

·Bachelor's degree in healthcare related discipline, engineering, business or equivalent
·9 years professional work experience including seven years of experience with Quality improvement methodologies AND tools such as but not limited to PI, CQI, Six Sigma, Lean or TQM

·Master's Degree
·Quality improvement experience with multi-disciplinary clinical teams
·Experience with clinical teams, including physician participants
·Coaching experience highly desirable