DEPARTMENT: Division of Patient Services

SUPERVISOR'S TITLE: Senior Vice President or Assistant Vice President

COLLABORATIVE RELATIONSHIPS: Assistant Vice Presidents, Medical Directors, Business Directors, Directors, Administrative Department Management Representatives (Finance, Legal Services, Materials, Research Administration, Human Resources)

TITLES SUPERVISED: All personnel assigned to specified employee clock numbers, or shift, including supervisors, clinical professionals, technical professionals and administrative support.


PURPOSE OF POSITION: To provide clinical practice leadership for the operation of specified patient services departments within a Medical Center dedicated to the care of infants, children and adolescents. To direct clinical practice, coordinate patient service delivery, educate and develop staff, control budget(s) and manage the work environment. To serve as a resource for interdisciplinary divisions within the medical center.

·Compliance - Patient Services Management
Sustain a working understanding of regulatory requirements and accreditation standards. Evaluate area of responsibility for compliance with regulatory and accreditation standards. Identify best practices as well as deficiencies to share with peers and make recommendations for improvement. Participate in the development of corrective action plans to guide needed and sustainable improvements. Provide project leadership, and/or hands-on support for implementation of operational dashboards that allow the area AVP to monitor progress and insure gains are attained and sustained. Ensure that compliance and readiness plans are current. Work with department leaders of Center for Professional Excellence (CPE) and Accreditation Services to improve staff competency, compliance and documentation. Enhance relationships to promote interdisciplinary involvement and knowledge of compliance standards, status, and actions. Track laws, regulations and standards that may affect practice and policies. Work with direct reports to insure that needed changes are made by the effective date of any change(s) in requirements.
·Interprofessional Practice:
Demonstrates consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice.
·Strategic Planning
Implementation of the Patient Services Strategic Plan aligned with the Medical Center strategic plan. Determine avenues to improve the value (qualitative) of care and services at CCHMC. Promote both internal and external customer service through the development and implementation of programs and standards which reflect the goal.
Maintain personal development plan and provide management development and coaching for other members of the team. Represent CCHMC at state, local and national level through involvement in professional associations and organizations. Participate in community service. Provide programmatic leadership of the clinical component of assigned areas to ensure quality patient care outcomes. Develop goals, standards, policies, procedures and practices of clinical care. Implement and monitor indicators of quality. Collaborate with interdisciplinary Directors and Medical Directors to plan, implement and evaluate services. Promote both internal and external customer service through the development and implementation of programs and standards which reflect that goal. Promote clinical profession by participating in professional activities. Represent clinical practice and Cincinnati Children's at local, state and national levels through involvement in professional associations and organizations. Promote family-centered approach to care delivery.
·Human Resource Management
Assure adequate quality and number of staff by assuring adherence to the Patient Services Recruitment and Retention Plan, the Patient Services Diversity plan, and department productivity measures. Meet or exceed yearly goals for vacancy and turnover rate. Complete evaluations within the allotted timeframe. Assure that staff and managers are activity engaged in unit, divisional, and organizational shared governance activities as reflected in the minutes and other related documents. Manage the selection, development, motivation, evaluation and discipline of reporting personnel. Make job requirements and goals for each position clear to employees and provide sufficient training to achieve the desired level of competency; document evidence of competence on an annual basis. Manage the development, implementation and assessment of departmental policies, procedures and philosophy as consistent with Cincinnati Children's policies and values. Ensure staff competency and assist with staff professional development through continuous education, literature and seminars. Monitor and manage staffing and scheduling process. Provide leadership for development of departmental education goals and document accomplishments. Maintain currency in field through continuing education, literature and seminars.
·Financial Management:
Assure financial accountability for annual operating and capital expenditures and budgets. Meet yearly goals for contribution margin, percent variance from budget and overtime rate. Assure efficiencies in staffing and resource utilization by comparison with internal and external benchmarks as measured by productivity units appropriate for areas managed. Develop and maintain systems to capture all charges. Research and develop opportunities for revenue development for all services. Coordinate and approve purchasing requisitions, leases, vendor contracts and service contracts. Supervise the monitoring of inventory for the department; review service and maintenance contracts. Prepare, coordinate, evaluate and manage annual fiscal operating and capital equipment budgets for assigned areas, evaluate and manage operating revenue/expense variances monthly and prepare written reports. Develop methods for fiscal analysis, conduct financial and quantitative analysis and monitor existing or proposed programs and services.
·Performance Improvement/Safety
Continually assess and improve the performance of care and services provided. Assure continual readiness for regulatory compliance. Support the CSI structure and other performance improvement activities. Meet annual safety goals as defined by the organization's CSI structure. Ensure a high level of customer service, including family centered initiatives. Facilitate the development and implementation of evidence based practice and quality efforts. Monitor and ensure timeliness, accuracy, availability and security of information. Determine and enforce policies and procedures protecting patient rights for informed consent and the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations. Provide leadership to develop goals, standards, policies or procedures to ensure quality patient care outcomes. Coordinate and document attendance at required CCHMC training session, including radiation safety, laboratory safety, bloodborne pathogens and OSHA. Enforce compliance with Infection Control policies and procedures.

Skills & Competencies
·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Knowledge of Field - Intrm
Knowledge of regulations, procedures and best practices in field
·Professional Knowledge/Ability
Professional knowledge and ability sufficient to effectively carry out the responsibilities of the position
Demonstrated leadership and management skills
Strong organizational and project management skills to handle projects independently.
·Analysis - Basic
Analytical ability sufficient to evaluate data, make judgments and recommendations
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.

·Bachelor of Science Nursing
·Master's Degree in a related field
·5 years pediatric related experience

·Supervisory experience within a hospital