DEPARTMENT: Department of Patient Services

SUPERVISOR'S TITLE: Director, Senior Clinical Director, Clinical Director, Clinical Manager, Administrative Supervisor, Manager of Support Services




PURPOSE OF POSITION: To provide daily operational/administrative support for the unit and outpatient services. To provide coordination of information systems, environmental, admitting, and clerical functions in the medical center. To assist professional staff with one or multiple patients as assigned in the delivery of direct and indirect patient care activities for the division of Patient Services of a Medical Center dedicated to the care of infants, children and adolescents.

·Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
·Patient Care - Age Specific and Culturally Diverse
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
·Plan of Care
Provide approved care of assigned patients and assist in implementation of interventions under supervision of RN. Supervise and assist patients with activities of daily living. Supervise developmentally appropriate activities. Offer assistance to co-workers after completion of own duties. Use crisis control techniques and assist in the de-escalation of visitors. Assist with patient transport as requested.
·Clerical Duties
Operates and maintains unit information systems to include: medical record integrity, form management, timely response to faxes, printed material, mail, and accuracy of patient data, timely completion of admissions, discharges, transfers, and short stay documentation. Demonstrates fiscal responsibility and accountability with respect to patient charges/rental equipment, CCHMC charge capture procedures, and ensures that the unit maintains a designates par level of clerical supplies.
Demonstrate the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors, and co-workers by actively participating as a front-line example of extraordinary customer service and satisfaction. Reports present status or changes in patient condition on an ongoing basis and in change of shift summary. Completes timely documentation of information in the patient medical record. Seek information and guidance when needed. Discusses concerns of work situation with Director or designee. Interacts with parents/guardians to obtain non-clinical information as requested. Ensures and reviews timeliness, accuracy, availability and security of information (i.e. HIPPA, Informed Consent, Advanced Directive for patients 18 or older) as defined by CCHMC's mission, applicable laws and regulations.
·Environmental Management
Ensures that within the division, all areas are organized and present a safe, accessible, effective, and efficient environment for patients, families, visitors and employees. Comply with Infection Control policies and procedures. Adhere to safety procedures appropriate to children's ages and development levels. Maintains awareness of patient location and monitors traffic flow at the front desk and on the unit. Assists with compliance of visitor policies and applying arm bands for parents/caregivers. Reports maintenance (wiping down monitors, troubleshooting printer issues, logging of information, etc.) and environmental service needs to appropriate division and follows-up to assure completion. Collaborates with clinical, admitting information systems, and environmental services staff to coordinate efficient patient flow.
·Systems Management
Identifies system problems and utilized strategies for resolutions. Responds to communication systems/patient alarms and executes with a sense of urgency. Reviews and revises staffing information.
·Fiscal Responsibility
Demonstrates fiscal responsibility and accountability with respect to patient charges and Cincinnati Children's charge capture. Performs duties related to charging and reconciling charges as assigned.
·Shared Governance
Identifies system problems and utilizes strategies for resolutions. Participate in improving organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to department discussions. Participate in establishing job requirements and goals; perform duties at the desired level of competency. Perform other duties as assigned.
·Regulatory Standards
Respect confidentiality of patients, families, and employees. Provide for the exchange of appropriate patient care information regarding patients.
·Learning and Development
Participates in all required CCHMC training and attends required in-services. Participates in professional development opportunities and implements this knowledge into daily practices. Participate in unit staff meetings. Assists in the orientation and training of new employees.

Skills & Competencies
Effective verbal, written and interpersonal communication skills
Capable of relating to diverse age and demographic background
·Improvement orientation
Possess a willingness to learn necessary skills and knowledge and to strive for continuous improvement
Capable of bending, lifting and standing; demonstrate physical ability to perform necessary tasks
Work effectively in teams
Ability to work both independently and under direct supervision
Ability to relate to children, adolescents, and adults

·High School Diploma or equivalent
·Listing on the State of OH State Tested Nurse's Aide (STNA) registry OR RN Student Nurse in good standing from a National League of Nurses (NLN) BSN or entry level MSN program w/completion of one medical-surgical clinical rotation or is or has been an EMT or Paramedic
·Completion of required Cincinnati Children's orientation
·CPR Certification to be obtained during CCHMC orientation and renewal every two years through CCHMC
·Completion of a NAHUC recognized program OR one year of related work experience as a HUC in a healthcare setting
·2 years CSR experience (with at least 1 year continuous with same organization) AND Completion of HUC training program within 6 weeks of hire date.