Lab Support Tech I or II, Medical Assistant - Phlebotomy - Full Time - 10am-6:30pm



DEPARTMENT: Clinical Laboratory

SUPERVISOR'S TITLE: Supervisor, Manager

TITLES SUPERVISED: N/A

TOTAL NUMBER OF FTEs DIRECTLY SUPERVISED: 0

TOTAL NUMBER OF FTEs INDIRECTLY SUPERVISED: 0

PURPOSE OF POSITION: To provide specimen collection, point-of-care testing services, processing of laboratory samples, and customer service functions for the Clinical Laboratory department of a Medical Center dedicated to the care of infants, children and adolescents.

Responsibilities
·TECHNICAL
Collection of samples for laboratory testing following approved laboratory procedures. Receive and accession specimens using LIS; ensuring proper patient identification, specimen integrity and timeliness. Performs EPIC registration as required. Performs defined supervised testing under an approved department program. Testing program must be supervised, CLIA compliant and must be approved the Laboratory Director. Competencies are required following CAP (College of American Pathologists) guidelines. Resolves test order related issues (test in question, sample in question) and manages add-on tests. Researches and resolves unusual/uncommon tests. Perform routine procedures within respective discipline, including the collection and analysis of data which will affect decisions regarding patient care. Accurately and completely documents activities in HIS or LIS as appropriate.
·DEPARTMENT SUPPORT
Produces work that is accurate, neat, complete and timely. Identifies technical and specimen related problems or discrepancies. Demonstrates knowledge of laboratory information systems. Ability to retrieve result, locate, specimen requirements, fax results, troubleshoot a specimen test issue. Performs registrations, scanning, and assists send-outs in monitoring pending logs. Perform routine operational functions such as supply inventory. Monitors transfer lists from outpatient laboratories to assure specimen receipt. Demonstrates flexibility within the department.
·CUSTOMER SERVICE - PATIENT:
Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers in a courteous, attentive and conscientious manner. Respond quickly to parent requests and concerns. Provide appropriate education/information to patients and/or families.
·COMPLIANCE I
Understand and comply to applicable policies, guidelines, regulations, and/or accreditation standards. Document compliance as necessary. Maintain compliance with CCHMC Core Standards and code of ethics. May be responsible for ensuring that work areas are organized and present a safe, accessible, effective, and/or efficient environment for employees, patients, and/or families.
·PROCESS IMPROVEMENT I
Participate in improving /assuring organizational and/or departmental performance/quality through recommending areas or approaches for improvement activities, performing new procedures, collecting data and/or providing input to department discussions. Anticipate and actively identify and recommend areas for process/system improvement. May work with appropriate personnel to implement agreed upon changes. May participate in the evaluation of improvement initiatives/activities.
·PROFESSIONAL DEVELOPMENT
Maintain currency in the field, including maintenance of any necessary licensure/certification, through continuing education, conferences, meetings, in-services, networking, literature, and/or seminars. Attend all mandatory CCHMC training sessions. Implement obtained knowledge/skills into one's own work, the department, and/or the organization. Assume responsibility for one's own professional growth and development. May participate in internal/external professional committees, agencies, councils, and/or activities.

Skills & Competencies
·Customer Service - Basic
Ability to respond to basic customer requests with patience and enthusiasm; understands the needs of customers and escalates issues when appropriate
·Independence and Teamwork
Ability to work autonomously, with independent judgment, as well as in a collaborative team environment.
·DIVERSITY:
Ability to relate well to people of diverse backgrounds.
·Physical Ability
Capable of bending, lifting and standing; demonstrate physical ability to perform necessary tasks.
·Organization
Independently manage work load. Strong organizational skills
·Professional Knowledge
Professional knowledge sufficient to perform routine specimen collection procedures and/or laboratory processing procedures.
·INTERPERSONAL COMMUNICATION
Excellent verbal, written and interpersonal communication skills.

Required:
·High School diploma
·For specimen collection personnel - Phlebotomy or MA coursework completion OR
·at least 2 years of experience performing specimen collection procedures
·For non-collection personnel - Associate's in Science or 2 yrs exp in a healthcare setting

Preferred:
·Experience in healthcare setting, preferably including some pediatric setting
·Certification for specimen collection personnel