Client Rights Officer - Psychiatry

PURPOSE OF POSITION: To ensure compliance with ODMH, ODJFS, HCCMHB, JCAHO and other certifications and licensures for the outpatient and residential programs located at the College Hill Campus of Children's Hospital Medical Center. Serves as the front line contact for all Clients Rights issues in our residential and outpatient programs and communicates as required with all external agencies regarding client grievances.

Responsibilities
·Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
·Regulatory Requirements
Develop a working understanding of regulatory requirements related to outpatient and residential mental health programs. Serve as a resource to staff, patient and families related to regulatory requirements. Performs internal audits of all outpatient and residential billing documents for accuracy and compliance with external agencies requirements. Performs internal audits of residential chart documentation to ensure compliance with external agencies requirements. Performs audits of Human Resource files to maintain compliance with all external agency requirements
·Patient/Family Advocacy
Reviews all client complaints and refers as necessary to the appropriate licensing bodies. Provides on-going training with respect to client's rights to employees, clients and their parents or guardians. Ensures that all grievances are reported to the appropriate licensing and accrediting bodies Ensures that all client's rights are read to clients at the time of admission. Conducts annual reviews of clients rights with children and staff
·Process Improvement
Collects and tracks grievance data and makes recommendations for improvement based upon trends of patient/family concerns. Works with the PI department to comply with HIPAA, JCAHO, and other agencies. Reports monthly statistics to the Quality Improvement Officer at College Hill. Recommends changes to systems to provide efficient and effective documentation and billing. Collaborates with the Performance Improvement Officer to provide oversight of the incident reporting process for risk management purposes. Ensures accurate data collection, entry and reporting both internally and externally
·Policies and Procedures
Ensures annual reviews of all Residential and Outpatient policies and procedures for College Hill are performed. Follow policies and procedures governing the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations. Review timeliness, accuracy, availability and security of information.

Skills & Competencies
·Family-centered care
Understands and support family-centered care
·Process Improvement
Demonstrating knowledge of processes; establishing and following efficient processes; understanding how processes flow across divisions and functions; understanding the impact of processes on others; seeking and pursuing opportunities for improvement
·Conflict Management
Successfully identifying, confronting, defusing and resolving interpersonal conflicts and disagreements in a positive and constructive manner; building consensus among others with very different perspectives
·Respect and Empathy
Relating to others in an open and accepting manner; being polite, respectful, and sensitive to the needs and feelings of others; showing and conveying empathy for others' experiences, thoughts, or feelings
·Pediatric Regulations
Possess knowledge of related outside regulating agencies, roles and responsibilities and of procedures and regulations specific to the assessment, care, patient rights and control of information for infants, children and adolescents
·Professional Demeanor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Problem Solving
Ability to independently work through details of a problem to reach a positive solution
·Philosophies & Legislation
Is alert to trends, changing philosophies, legislation, and programs in the field of pediatric psychiatry. Must demonstrate tact in working with all agency staff.

Required:
·Bachelor's Degree
·3 years experience working with children and families with emotional/behavioral problem

Preferred:
·Advanced Degree