AGENT SCHEDULING - Temporary

PURPOSE OF POSITION: To provide a single source of information for scheduling and pre-registration for families at Cincinnati Children's. This position is able to handle multiple divisions' scheduling.
Responsibilities
Orders and Right Fax Utility
Interpret orders for testing and compliance with divisional guidelines. Screen for diagnosis, history and physician signature. Initiate call to physician office to request an order, if applicable. Accurately enter demographics. Ability to create a new medical record number, mark orders as scheduled, including recalls.
Scheduling
Accurately schedule appointments for families, community physician offices and Cincinnati Children's Departments. Document medical history as obtained from scheduling to complete patient questionnaires. Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions. Ensure accuracy, appropriate documentation, issues and reschedules following scripts as written. Accurately pre-register patients at time of scheduling, if within pre-registration time range. Quality Improvement by remaining current on scheduling center protocols including daily updates.
Phone Management
Work collaboratively in teams to efficiently handle call volumes/queue. Basic knowledge of systems, using aux codes accurately, logging in and out, and transfer/conference etiquette.
REQUIRED SKILLS:Effective verbal, written and interpersonal communication skills. Ability to relate to diverse age and demographic backgrounds. Computer literate and have basic typing skills.Demonstrate attention to detail, teamwork skills and ability to prioritize and meet deadlines.Working knowledge of medical terminology and the use of standard office equipment preferred.Basic knowledge of In Basket and RightFax Utility procedures.Problem resolution through use of critical thinking skills. EDUCATION/WORK EXPERIENCE:Required:High School Diploma or equivalent. Minimum 1 year in a customer service position.Preferred:Experience in a health care or medical center environment.

Skills & Competencies

Diversity Appreciation

Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself

Computer Proficiency

Proficiency in basic computer applications such as Microsoft Office, e-mail and internet

Detail Orientation

Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them

Independence and Teamwork

Ability to work both independently and in a team environment

Time Management

Prioritization and time-management skills sufficient to meet deadlines in a fast-paced environment

Critical Thinking

Using inductive and deductive reasoning to formulate general rules or principles and apply them to work; identifying flaws in logical reasoning; understanding complex conceptual relationships; accurately detecting underlying themes or patterns in data

Problem Solving

Ability to independently work through details of a problem to reach a positive solution

Communication

Effective verbal, written and/or interpersonal communication skills

Preferred

Working knowledge of medical terminology and the use of standard office equipment

Required:

Preferred: