Accounts Receivable Manager - Hospital Billing Operations/Transplant, Revenue Cycle

To manage daily billing and collection activities as well as participate in the planning, design, measurement, and improvement of services to meet departmental goals.

·Operations Management/Improvements
Oversee that billing and collection processes and internal controls are effectively carried out by staff and contracted vendors. Monitor quality and quantity of work to ensure accuracy and productivity. Ensure that daily work is accomplished accurately and timely. Produce and analyze reports of activities and financial results. Initiate activities to improve results, handle new requirements, and meet departmental goals. Apply and improve upon technology to advance use of automation. Manage administrative tasks such as ordering supplies and equipment, approving payroll, and other assigned duties. Manage activities within budget.
·Staff Management
Ensure that a sufficient number of qualified and competent persons are available to accomplish the goals, strategies and tactics of the department. Manage the selection, development, motivation, appraisal and discipline of reporting personnel. Provide management to assigned staff for carrying out department goals and objectives and medical center mission and values. Prepare and present annual performance evaluations. Make job requirements and goals for each position clear to employees and provide sufficient training to achieve the desired level of competency; document evidence of competence on an annual basis. Maintain accurate records of time worked by staff and ensure appropriate coverage as required by the department.
·Collaborative Relationships
Develop collaborative professional relationships with Revenue Cycle staff as well as the clinical partners, medical division personnel, external vendors, and government and non-government payors. Respond to requests quickly and effectively; appropriately pulls in additional resources and personnel to respond to issues. Effectively communicates/works with team members and manages client expectations. Identifies and understands customer needs and expectations and meets them. Exercise good customer service skills with internal and external customers. Cooperate with CCHMC administrative areas such as Human Resources, Accounting, Legal, etc. in meeting requests and enforcing standards.
·Coaching and Development Management
Accurately assessing others' strengths and development needs; giving informative and constructive feedback in a manner that enhances others motivation; providing challenging assignments and opportunities for development; helping others overcome setbacks and learn from experience.
·Conflict Management
Sets the tone for the department by leading by example. Successfully identifying, defusing and resolving interpersonal conflicts and disagreements in a positive and constructive manner, building consensus among others with different perspectives.

Skills & Competencies
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.
·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Demonstrated leadership and management skills
·Computer Proficiency
Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet
·Systems - Basic
Working knowledge of systems relevant to the field
·Professional Demeanor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Problem Solving
Ability to independently work through details of a problem to reach a positive solution
Excellent verbal, written and/or interpersonal communication skills
·Knowledge of Field
Understanding of revenue cycle issues including charging, billing, collections, compliance, standards, regulations, and managed care contractual concepts.

·Bachelor's degree in a finance related field OR Related Discipline
·5 years of experience in a complex medical center

·Experience as a supervisor or lead team member of healthcare receivables in hospital/professional/lab billing