ACCESS SVCS REP I/Stand-by/Main Campus

SUPERVISOR'S TITLE: Director, Manager, Supervisor



PURPOSE OF POSITION: To provide customer service and support for all aspects of admitting and/or registration functions for an assigned department(s)/division(s). Serve as a resource and role model for the department (s)/division(s).

Act in manner that maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your position.
Provides assistance to and service to patients, families, staff, external agencies in the completion of patient registration, admission, and scheduling. Ensures that the necessary data, information, and forms are obtained and entered into the appropriate system accurately and timely.
·Customer Care
Investigates and resolves customer requests, petitions or problems. Receives telephone calls from customers inquiring about services or having problems. Talks to the customer to learn questions and sources of problems. Contacts outside representatives to request information or assistance in resolving problems.
·Relationship Management
Answers questions, applying knowledge of the assigned function and of CCHMC's policies and procedures to resolve customer and coworker requests, questions, or problems. Determine cause of problems; talks with customers to research problems and find a solution. Collaborates with divisional personnel to identify system and process issues. Acts as a resource within the department.
·Quality and Compliance
Participate in activities related to organizational, regulatory, and governmental compliance.
·Division Specific
Perform non-routine service functions on a regular basis such as systems, projects, reports.
·Document Authentication
Registration staff are authorized to obtain and authenticate documents requiring signatures from patients and families that are entered into the medical record electronically and/or via scan. The credentials of the registration staff are required to ensure the integrity of the authentication and protect security all of record entries.

Skills & Competencies
·Data Entry
Computer literacy sufficient to perform data entry and typing
Effective verbal, written, telephone and interpersonal communication skills
·Problem Solving
Advanced problem solving skills.
·Attention to Detail
Demonstrate attention to detail, teamwork skills and ability to prioritize and meet deadlines
Capable of relating to diverse age and demographic backgrounds.
·Computer literacy
Demonstrated proficiency in computer and word processing, spreadsheets, and database management
Knowledge of diagnosis codes and billing functions may be preferred for some positions. Working knowledge of standard office equipment and medical terminology helpful.
Ability to function in a fast-paced work environment with multiple responsibilities.

·High School Graduate
·2 yrs customer service experience performing ASR I type functions in a healthcare setting
·Recommendation for advancement by direct supervisor For internal candidates, based on business need
·Maintain CPR certification