·Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
Demonstrates consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice.
·Patient Care - Age Specific and Culturally Diverse
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
Assesses educational level and cognitive status of patients. Identifies physical readiness and cognitive readiness for participation in school program. Meets new patients and gathers pertinent information through observation and interview. Assesses educational needs in classroom and at bedside. Makes appropriate recommendations based on accurate assessments. Makes internal and external referrals as indicated. Formulates appropriate educational goals. Develops curriculum based on individual patient educational goals. Implements educational programming based on educational assessment to maximize growth and development that is age/grade level appropriate. Delegates responsibilities to clinical assistant-education and volunteers. Evaluates outcomes of educational programming and updates ongoing assessments. Reports educational progress to patient's school. Collaborates with intradisciplinary team on preparation for transition back to school. Consults with patient and family regarding plans for re-entry. Shares school transition information with patient's school. Facilitates the re-entry process following discharge. Participates in patient care conferences. Reports suspicions of abuse and neglect as mandated for investigation.
Submit requests for supplies according to departmental guidelines. Ensures that work areas are organized, safe and professional in appearance for employees, patients and families. Identifies potential problems, clears barriers, assumes ownership of problems, and solves problems at the lowest possible level demonstrating accountability of self and others. Manages time and priorities effectively. Effectively manages workload and resources to provide a fair, consistent, and acceptable volume of work. Completes special assignments and projects while maintaining regular workflow. Strives to increase personal productivity by identifying and implementing new work procedures. Proactively contributes to a positive work environment.
Supports and participates in performance improvement activities. Seeks opportunities for involvement in evidence based care/professional inquiry and maintains designated knowledge level. Actively contributes to the advancement of professional tenets within the division, hospital, and/or community. Orients and supervises volunteers. Contributes to education and training of students and other professionals. Proactively shares knowledge with peers. Remains current in professional field. Acquires continuing education to increase professional growth. Integrates new knowledge and skills into practice
Remains current in educational field through literature. Acquires continuing education to increase professional growth. Participates on at least one team or committee. Integrates new knowledge and skills into work activities. Accepts constructive feedback and uses it to improve performance. Seeks opportunities for involvement in evidence based care/professional inquiry.
Engages in multidisciplinary team process, actively participating in effective problem solving, collegial learning and pursuit of best practice. Deals with conflicts directly, constructively and tactfully. Promotes an atmosphere of cooperation, respect and trust within the team. Responsive to day-to-day needs of co-workers and division.
Completes required daily/weekly/monthly exchange of information and documentation according to division guidelines to insure quality patient care and staff productivity.
Understands and support family-centered care
Knowledge of child development and educational best practice standards
·Training - Advanced
Ability to apply technical knowledge and skills in the delivery of learning services
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Physical Stamina - Light
Physical stamina sufficient to perform frequent bending, light or moderate lifting and extensive standing/walking
Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency
Strong organizational and project management skills to handle projects independently.
Displaying contagious enthusiasm for one's work; being excited to work; pursuing work with a sense of urgency and fervor
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.
Capable of bending, lifting and standing; demonstrate physical ability to perform necessary tasks.