Cincinnati Children's Hospital Medical Center - Customer Service Careers

Customer Service Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: Surgery Scheduler (Sr. Scheduling Agent) - Cardiothoracic Surgery

Job Number: 95779

Location: Cincinnati, OH

Date Posted: 11-16-2017

To perform daily scheduling of all surgical cases with the patient's family, operating room, and/or hybrid catheterization lab for the Division of Cardiothoracic Surgery.

Responsibilities
·Surgery Coordination and Scheduling
Works with patient families and surgeons to obtain surgical date and any pre-surgical testing necessary. Answers customer's questions regarding all aspects of the scheduling process. When necessary coordinates surgery with other divisions within CCHMC. Accurately schedules preoperative consultation visit with surgeon and surgical procedure in EPIC. Completes surgical form and enter surgical data into multiple databases. Collaborate with Operating Room Scheduling Office on all surgical cases entered into EPIC. Prepares surgical packet and letter to mail to parents/guardians.
·Data and Data Systems Management
Creates a new medical record when entering data for preoperative visit and surgery in EPIC. Enters demographics into EPIC and CardioAccess. Enters precertification/authorization number into EPIC, division's database and scheduling form
·Patient Precertifications
Obtain precertification/authorization from insurance carrier for patient's surgical procedure(s) via telephone call or online. Obtains benefits and eligibility for each patient from insurance carrier via phone call or online.
·Training
Serves as a resource for other administrative support and supervisor on new processes for scheduling surgeries in EPIC. Remains current on scheduling protocols, including monthly updates from Lead Scheduler Meetings.
·Department and Administrative Support
Faxes scheduling form to the admitting department and fax copy of OR schedule to various departments weekly. Answers phones along with Administrative Assistant as needed. Exercises professionalism when communicating with families, other CCHMC divisions, and outside physician offices

Skills & Competencies
·Prioritization
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.
·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Knowledge of Field - Intrm
Knowledge of regulations, procedures and best practices in field
·MS Office - Basic
Basic skill in Microsoft Office programs
·Detail Orientation
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
·Multi-task
Ability to effectively manage multiple tasks simultaneously
·Professional Demeanor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Work Ethic
Working hard to conscientiously and thoroughly complete work; pushing oneself to successfully continue working on a task in the face of obstacles or setbacks; working continuously and intensely over long periods of time
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.

Required:
·High School Graduate OR Equivalent
·2 years experience within a complex, high volume scheduling center
·Knowledge of ICD-9/10 and CPT Codes

Preferred:
·Experience with Epic
·Previous experience obtaining precertification from third party payors

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here