Cincinnati Children's Hospital Medical Center - Clinical Information Systems Careers

Clinical Information Systems Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: SPECIALIST-CLINICAL SYSTEMS,Info Systems Hours: 7:00 am -15:30 pm

Job Number: 93638

Location: Cincinnati, OH

Date Posted: 7-13-2017



DEPARTMENT:Clinical Information Systems Education and Support

SUPERVISOR'S TITLE: Director/Manager

TITLES SUPERVISED: N/A

TOTAL NUMBER OF FTE'S DIRECTLY SUPERVISED: 0

TOTAL NUMBER OF FTE'S INDIRECTLY SUPERVISED: 0

PURPOSE OF POSITION: Provide on-site end-user support in the proper navigation and use of complex clinical information systems. Maintain a clinical perspective of all clinical systems and technology to represent an integrated, patient safety focused approach to support end users. Serve as an advocate for the clinical end-users in regard to computerized patient care documentation.

Responsibilities
·Clinical Support
Responsible for on-site user assistance with system navigation, troubleshooting of clinical application software. Model proper use of clinical information systems in a way that ensures quality patient care outcomes, integrating clinical knowledge base.
·Quality Improvement
Communicate system updates, changes, and new functionality to users throughout the medical center.
·CIS Resource
Mastery of the current clinical information systems, the CSS role and clinical workflows throughout the medical center.
·Systems Thinking
Log and/or establish work-around for issues where needed, and follow-up with both the end-users and third-level support to ensure that the issue is resolved utilizing clinical, critical-thinking skills.
·Customer Service
Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES). Perform other duties as assigned.

Skills & Competencies
·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Organization
Strong organizational and project management skills to handle projects independently.
·Professional Demeanor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Analysis - Basic
Analytical ability sufficient to evaluate data, make judgments and recommendations
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.

Required:
·Bachelor's degree OR equivalent
·3 years related experience

Preferred:
·Clinical pediatric experience in a medical center
·Licensed in the State of Ohio, if applicable

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here