Responsible for on-site user assistance with system navigation, troubleshooting of clinical application software. Model proper use of clinical information systems in a way that ensures quality patient care outcomes, integrating clinical knowledge base.
Communicate system updates, changes, and new functionality to users throughout the medical center.
Mastery of the current clinical information systems, the CSS role and clinical workflows throughout the medical center.
Log and/or establish work-around for issues where needed, and follow-up with both the end-users and third-level support to ensure that the issue is resolved utilizing clinical, critical-thinking skills.
Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES). Perform other duties as assigned.
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Strong organizational and project management skills to handle projects independently.
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Analysis - Basic
Analytical ability sufficient to evaluate data, make judgments and recommendations
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.