Provide leadership on initiatives, projects, or programs. Collaborate with appropriate parties to plan, implement, and/or evaluate services. May manage personnel related to specific projects.
·Process Improvement I
Participate in improving/assuring organizational and/or departmental performance/quality through recommending areas or approaches for improvement activities, performing new procedures, collecting data and/or providing input to department discussions. Anticipate and actively identify and recommend areas for process/system improvement. May work with appropriate personnel to implement agreed upon changes. May participate in the evaluation of improvement initiatives/activities.
·Serve as a Resource II
Demonstrate advanced competence in specific knowledge, skills and behaviors. Effectively communicate with team members and contribute to their growth by sharing knowledge, experience, and skills; stay abreast of changes in key systems; serve as an expert resource to the department, and/or hospital in specific area(s).
·Customer Service and Relationship Management
Develop and cultivate working/trusting relationships with community physicians and their staff to solicit feedback regarding their experiences with Cincinnati Children's. Schedule face to face meetings with providers to present Cincinnati Children's services/information and to act as primary liaison the referring community practices. Identify and understand community practice needs and expectations and meet them. Develop sales strategies to increase referrals and tailor strategies to meet the needs of each unique provider.
·Problem Analysis and Resolution
Identify concerns raised by referring providers and work collaboratively with CCHMC personnel to perform Root Cause Analysis, recommend approaches for improvement activities, recommend and perform new processes, collect and measure data, develop processes based on performance, develop and implement communication strategies to disseminate results to CCHMC leadership and key stakeholders.
Initiate and develop collaboration and a shared vision within and across departmental lines. Cooperatively work with divisions to achieve identified goals. Help solve problems associated with implementation of complex and multi-facet projects.
Manage communications to and relationships with key stakeholders. Produce verbal and written communication using traditional and emerging media; and present findings, outcomes and potential solutions across all organizational levels and with community providers.
Knowledge of the healthcare industry, nationally and locally, sufficient to participate with development, action planning, marketing, and execution strategies in the marketplace.
Lead activities to promote the organizations services, programs and personnel. Identify opportunities to enhance the organization's credibility, reputation, and value to community providers. Advocate for community provider's needs to the organization. Be the voice for community practices in a way that benefits the patient/family experience.
Ability to work independently to develop, implement and manage projects; knowledge of the principles and concepts of project management including proficiency with relevant project management tools
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.
Locating and gathering relevant information; recognizing and working to eliminate important gaps in existing information; determining the value of the information; synthesizing and organizing information to get a better understanding of a problem
Demonstrating knowledge of processes; establishing and following efficient processes; understanding how processes flow across divisions and functions; understanding the impact of processes on others; seeking and pursuing opportunities for improvement
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Interpersonal Skills - Adv
Strong interpersonal skills. Effectively communicate at all levels of the organization.
Taking responsibility for guiding others' actions and providing direction to a group; stepping forward to take the lead in addressing difficult issues and making tough judgment calls
·Computer Proficiency - Basic
Working knowledge of basic computer applications
Strong organizational and project management skills to handle projects independently.
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.
Broad organizational knowledge. Ability to apply creative and innovative methods when approaching strategy development, implementation, and management.