Full Job Title: TEMPORARY/Scheduling Agent/Purple Team
Job Number: 90933
Location: Cincinnati, OH
Date Posted: 2-24-2017
POSITION TITLE: SCHEDULING AGENT
DEPARTMENT: SCHEDULING CENTER
SUPERVISOR'S TITLE: Manager
TITLES SUPERVISED: None NUMBER OF FTE's DIRECTLY OR INDIRECTLY SUPERVISED: 0
PURPOSE OF POSITION: To provide a single source of information for scheduling and pre-registration for families at Cincinnati Children's. This position is able to handle multiple divisions' scheduling.
·Orders and Right Fax Utility
Interpret orders for testing and compliance with divisional guidelines. Screen for diagnosis, history and physician signature. Initiate call to physician office to request an order, if applicable. Accurately enter demographics. Ability to create a new medical record number, mark orders as scheduled, including recalls.
Accurately schedule appointments for families, community physician offices and Cincinnati Children's Departments. Document medical history as obtained from scheduling to complete patient questionnaires. Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions. Ensure accuracy, appropriate documentation, issues and reschedules following scripts as written. Accurately pre-register patients at time of scheduling, if within pre-registration time range. Quality Improvement by remaining current on scheduling center protocols including daily updates.
Work collaboratively in teams to efficiently handle call volumes/queue. Basic knowledge of systems, using aux codes accurately, logging in and out, and transfer/conference etiquette.
Communicate in a clear and concise manner in every medium. Ability to adapt communication style and tone to fit situations and audience.
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