Cincinnati Children's Hospital Medical Center - Administration Management Careers

Administration Management Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: Program Management Specialist- The James M. Anderson Center - Benchmarking & External Reporting

Job Number: 97291

Location: Cincinnati, OH

Date Posted: 3-13-2018

Provide coordination, support and oversight of aspecific department/division

program. Serve as a resource for the daily operationsof the assigned program, which may include a customer service function. Work to coordinate, plan,direct, organize, maintain, improve & monitor new and existingrelationships with internal and external partners. Execute short and long termprogram goals. Develop effective relationship with key internal andexternal partners.


Program Coordination

Serve as the program coordinator for the assignedprogram. Support leadership in the implementation and

coordination, evaluation and planning of the programsshort and long-term goals. Provides support for day to day administration andoperational issues such as data management, marketing and communications,outreach, Maintains direct communication with key staff to assureinteraction and information exchange among program components, project leaders,and among the professional and lay communities. Participate fully in thestrategic planning process identifying areas of need and focus and translatingportions of the annual plan in to well defined projects and programs w/timelines and deliverables. Plan and execute projects in accordance with agreedupon project timelines.


Manages administrative functions and work flow withinthe program, utilizing office systems and resources in the most efficientmanner possible. Serves as point of contact for information concerningactivities of the program. Takes ownership of issues and concerns communicatedto them and provides follow up to bring issues to conclusion. Ensuresappropriate operational information regarding the program is communicated to appropriatestaff.

Provides oversight for the organization of files andrecords.

Customer Service

Collaborate in an effective and timely manner withinternal and external contacts to achieve program goals. Serve as a resource in appointment setting andfollow up related to accommodating the needs of internal/external customers. Provide support,assistance, problem solving and information to internal/external customers.

Answer, screen and direct phone calls, in-personinquiries or web or E-mail inquiries from internal/external customers. Update related communication materials asappropriate, including letters, forms, web content and other marketingmaterials.


Participate in improving organizational performancethrough identifying areas for improvement and potential approaches/activitiesfor achieving improvement, perform new procedures, collect data and provideinput to program discussions and planning. Develop knowledge and professionalskills through cross-training and literature searches. Participate inestablishing job requirements and goals; perform duties at the desired level ofcompetency. Recommend approaches for improvement activities, recommend andperform new processes, collect and measure data, develop processes based onperformance and communicate results.

Data Management

Develop, distribute, collect and reviews data from avariety

of sources.



• Bachelor's Degree in a related field

• 3 years progressively responsible experience in acomplex organizational system OR

• Equivalent combination of education and experience

Skills & Competencies:

• Prioritization

Using time efficiently and productively; prioritizingmultiple tasks properly to meet deadlines; recognizing time constraints and adjusting workschedule to address them.

• Judgment

Recognizing when sufficient information has beenobtained to make a decision; evaluating available alternatives and using sound thought processes andrelevant experience to make the optimal choice in a timely manner; making difficult decisions even inhighly ambiguous situations

· Measurement

Ability to translate measurement principles to the portfolioof work. Includes knowledge of technical specifications, operationaldefinitions, and simple calculations.

· DataManagement and Presentation

Ability to manage large amounts of data and translateto recommendations. Proficiency in quantitative analysis and interpretation aplus. Ability to generate graphical displays also a plus.

• Relationship Management

Setting the stage for constructive relationships bybeing accessible, approachable, and interpersonally engaged; developing and sustaining meaningful andproductive bonds with others based on mutual respect

• Diversity Appreciation

Understanding and showing respect and appreciation forthe uniqueness of all individuals; leveraging differences in others' perspectives and ideas;appreciating cultural differences and adjusting one's approach to successfully integrate with others who aredifferent from oneself

• Decisive Leadership

Taking responsibility for guiding others' actions andproviding direction to a group; stepping forward to take the lead in addressing difficult issues andmaking tough judgment calls

• Computer Proficiency

Proficiency in basic computer applications such asMicrosoft Office (PowerPoint, Word, Excel), e-mail, and internet. Knowledge ofbasic Excel formulas and spreadsheet management and formatting a plus

• Independence and Teamwork

Ability to work autonomously, with independentjudgment, as well as in a collaborative team environment.

• Communication

Excellent verbal, written and/or interpersonalcommunication skills

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here