·Referral Coordination & Community Outreach
May develop and maintain relationships with families seeking program services. Develop and maintain relationships with referral sources and other community organizations to increase referrals to the ECS home visiting program. Provide feedback to referral sources regarding status of referred moms. Process referrals and coordinate work of customer service representatives. Analyze referral patterns and develop referral strategies to engage, maintain and increase referrals. Ensure appropriate distribution of clients among provider agencies.
·Referral Coordination & Community Outreach (cont.)
Keep all referral sources and provider agencies supplied with and educated on the most current instruction sheets, screening forms and informed consents. Develop and implement policies and procedures regarding screening/referral process. Present ECS program to existing and potential referrals sources to ensure thorough communication of its strengths and benefits throughout the community. Represent ECS on relevant community collaboratives to find and engage families and identify new referral sources. Monitor completed screening forms for accuracy and eligibility. Handle phone inquiries from parents and professionals. Work with provider agencies to ensure timely follow up with referrals. Coordinate requests for ECS to participate in service fairs and other community events.
May provide general support to Lead Agencies and Central Staff surrounding referral matters and sharing of community resources with Lead Agencies. Plan and organize monthly Lead Agency meetings. Serve as liaison to regional referral efforts and provide program support. Maintain statistics and prepare monthly report on all enrollees, enrollment sites and referral agencies. Assist to implement quality initiatives for prenatal engagement, enrollment and retention. Comply with ECS Data Security Agreement and Cincinnati Children's policies and procedures for handling of confidential information. Prepare reports, analyze results and provide recommendations for improvement for United Way, program management and other programmatic purposes. Monitor inventory of brochures and marketing materials, evaluation inventories and other materials. Coordinate annual appreciation event, length of service awards, maintain email listservs and home visitor directories. Maintain up to date knowledge of Help Me Grow (HMG) and Health Access Nurturing Development Services (HANDS) eligibility and referral policies and procedures.
Maintain a positive relationship with ECS provider agencies. Work directly with agencies at their offices or in the field to ensure implementation and ongoing compliance with ECS program components, with particular focus on Success Priorities and Optimized Curricula, including but not limited to the Home Visit Planning Guides. Keep abreast of knowledge of requirements of funding sources and help agencies manage competing program directives from other entities (e.g. HANDS, Help Me Grow, Nurse Family Partnership) in such a way that ensures fidelity and reduces frustration by both agencies and administration. Bring common solutions to agencies and bring problems encountered in the field back to administration to address systemic issues. Help agencies resolve individual problems with program implementation in a way that preserves the focus and intent of program policies, procedures, and practices.
·Quality Assurance & Adherence to Program Standards
Ensure consistency of program implementation. Monitor adherence to ECS Supervision and Program Standards. Conduct systematic program audits of home visitors and agencies regarding adherence to Supervision and Program standards. Develop formal reports of agencies' results. Work to reduce drift and inter-agency/inter-home visitor variability. Increase identification with ECS and correspondingly boost morale. Disseminate best practices among agencies. Work closely with ECS Quality Improvement Consultant to coordinate activity with agencies.
·Curricula Development & Training
Work closely with provider agency supervisors to ensure that they have the necessary training, tools and support to ensure successful implementation of the program. Inform training department of identified training needs of ECS home visitation staff. Work closely with ECS training team. Provide trainings for home visitors and supervisors as needed. Keep the Home Visit Planning Guides up-to-date. Periodically assess curricula needs.
·Adult Learning - Basic
Understands basic adult learning and education principles
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Taking responsibility for guiding others' actions and providing direction to a group; stepping forward to take the lead in addressing difficult issues and making tough judgment calls
·MS Office - Intermediate
Proficient in Microsoft Office programs
Ability to adapt work schedule to meet the demands of the position, possibly including nights and/or weekends
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
Strong organizational and project management skills to handle projects independently.
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.
Evaluate data, make judgments and recommendations for screening and referrals.