·Customer Service and Relationship Management
Develop and cultivate working/trusting relationships with community physicians and their staff to solicit feedback regarding their experiences with Cincinnati Children's. Schedule face to face meetings with providers to present Cincinnati Children's services/information and to act as primary liaison the referring community practices. Identify and understand community practice needs and expectations and meet them. Develop sales strategies to increase referrals and tailor strategies to exceed the needs of each unique provider.
·Problem Analysis and Resolution
Identify concerns raised by referring providers and work collaboratively with CCHMC personnel to perform Root Cause Analysis under the direction of more senior-level colleagues. Learn project management principles and begin to take on assigned elements of small scale projects.
Initiate and develop collaboration and a shared vision within and across administrative departmental lines. Cooperatively work with Clinical divisions to achieve identified goals. Help solve problems associated with implementation of complex and multi-facet projects.
Manage communications to and relationships with key stakeholders. Produce verbal and written communication using traditional and emerging media; and present findings, outcomes and potential solutions across all organizational levels and with community providers.
Lead activities to promote the organizations services, programs and personnel. Identify opportunities to enhance the organization's credibility, reputation, and value to community providers. Advocate for community provider's needs to the organization. Be the voice of community practices in a way that benefits the patient/family experience.
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them..
Locating and gathering relevant information; recognizing and working to eliminate important gaps in existing information; determining the value of the information; synthesizing and organizing information to get a better understanding of a problem
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Interpersonal Skills - Adv:
Strong interpersonal skills
Working knowledge of basic computer applications including Epic
Possess strong organization skills and attention to detail. Broad organizational knowledge.
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Communication - Advanced:
Excellent verbal, written and interpersonal communication skills.
Responsive to requests and input from community providers and organizational leaders. Ability to apply creative and innovative methods when approaching strategy development, implementation, and management