·Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
·Patient Care - Age Specific and Culturally Diverse
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
·Promote effective communication
Promote open and timely communication with all members of the health care team, patients, family members and visitors. Reports to nursing staff any change in observable response to patients condition. Responds promptly to requests by patients, families and employees. Offer assistance to coworkers after completion of own duties. Work effectively in teams. Demonstrate diplomacy, tact and professional demeanor. Participate in improving organizational performance though recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to department discussion. Maintain and respect confidentiality of patient, families and employees. Discuss concerns of work situation with director or designee.
Ensure that the work environment is organized, safe, accessible, effective and efficient for patients, families and coworkers. Competent and current adhering to established standards and practices of CCHMC. Adhere to infection control policies. Report malfunctioning equipment and other environmental hazards immediately. Maintain adequate stock and storage of supplies and equipment. Anticipate change in needs based on volume. Ensure proper working conditions of patient care and unit equipment. Attend required CCHMC training sessions, including radiation safety, laboratory safety, bloodborne pathogens and OSHA.
Engages in a variety of activities and behaviors that characterize level of training. Recognizes own learning needs and those of peers and assists in meeting those needs to maximize professional development and optimal paramedic practice. Willingness to learn necessary skills and knowledge and to strive for continuous improvement. Work both independently and under direct supervision. Attend required CCHMC training sessions. Develop knowledge and professional skill through cross-training, literature and attendance at department meeting. Participate in improving organizational performance though recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to department discussion. Participate in ongoing performance management and self development activities. Attend required in services. Participate in unit and Cincinnati Children's activities, committees and councils. Shares in leadership responsibilities. Integrates new knowledge into practice. Acts as a preceptor for new employees. Completes and submits required training records independently and in a timely fashion. Seek information and guidance when needed.
·Clinical duties and competencies
Competent in performing identified skills as established by department. The employee demonstrates, through clinical interaction with patients, knowledge of growth and developmental needs. Assist in assessment, which includes pertinent collection of data about the health status of the patient. Possess current comprehensive knowledge and skills in emergency and transport care. Demonstrate compliance with established practices in documentation of care.
·Operate and maintain ambulances
Maintain an environment that prevents accident, illness and injury and strives for continuous improvement. Operate vehicles in a safe and courteous manner at all times. Seeks to improve safety in and around vehicles. Engages in preventative maintenance activities. Select optimal route for transport in consultation with professional staff considering weather, terrain, other environmental conditions, patient needs, and other appropriate factors. Maintain knowledge of referral hospital locations and operate the vehicle to transport patient and crew directly between hospitals with consideration of optimal route. Maintain clean and professional appearance of vehicle and other equipment. Maintain adequate stock and storage of supplies and equipment and anticipate change in needs based on transport activity. Assure adequate fuel supply of vehicles for all transports. Complete daily vehicle inventory and maintenance checks as required. Assure crew, family and patients adhere to safety requirements while in a moving vehicle.
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.
Recognizing when sufficient information has been obtained to make a decision; evaluating available alternatives and using sound thought processes and relevant experience to make the optimal choice in a timely manner; making difficult decisions even in highly ambiguous situations
Possess finger dexterity, manual dexterity and motor coordination necessary to manipulate necessary tools/objects
·Physical Stamina - Moderate
Possess physical stamina sufficient to perform moderate lifting, frequent stooping, and extensive standing/walking
Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency
Remaining composed and calm when faced with setbacks, disappointments, rejection, crises, stress or pressure; readily putting aside concerns to get the job done; taking a problem solving rather than an emotional approach when faced with a difficult situation; being even-tempered and non-defensive
Excellent verbal, written and/or interpersonal communication skills
Eyesight and hearing correctable to normal range; ability to discern color