Cincinnati Children's Hospital Medical Center - Case Management & Social Work Careers

Case Management & Social Work Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: INTAKE COORDINATOR,Psychtry

Job Number: 90350

Location: Cincinnati, OH

Date Posted: 2-15-2017



To coordinate the triage and referral of clients into appropriate psychiatric services within a complex medical center and the psychiatric community dedicated to the care of infants, adolescents and children.

Responsibilities
·Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
·Patient Care - Age Specific and Culturally Diverse
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
·Information Gathering
Ability to gather clinical, medical, and demographic data to determine appropriate referral and level of care. Document information and refer patients to internal/external services as appropriate within timely manner.
·Referral Process
Responds promptly to intake requests. Initiates referral process in a manner to be regularly and conveniently available to meet the needs of CHMC's patients as determined by department management and the medical staff.
·Triage
Triage and evaluate the patient need vs. service availability of patients and families for outpatient referrals. Advocates for the needs of the child and adolescent patient and family within the hospital and the community.
·Assessment
Assess patient need to determine phone call urgency. If routine, assess needs and provide specific referral options. If urgent, transfer to appropriate clinician.
·Projects
Assist in the coordination and development of special projects as requested by Director to develop and maintain efficiencies of PIRC operations.
·Fiscal
Develops skills and knowledge to interact with third-party payers and managed care. Maintain professional relationship with referral sources and managed care contacts. Authorize outpatient care and collect specific benefit information.
·Collaboration
Manages and supports the CCHMC and MHAP Community Collaborative. Coordinating care and intake appointments based on patients reported needs with community agencies. Collect, analyze and interpret all data concerning community collaborative. Facilitates and maintains effective communication and relationships with all internal and external customers of the Community Collaborative. Initiate and develop external providers and resources to meet the request and demands of our patients and families. Provide continued education on PIRC and resources to internal/external providers. Provide solutions to issues/concerns, display a CARES attitude, support internal/external with resources
·Reporting
Coordinate and maintain statistical data on number of calls and disposition and participates in Performance Improvement process for the department.

Skills & Competencies
·Clerical Abilities
Ability to perform clerical functions with accuracy and attention to detail
·Prioritization
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.
·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Professional Knowledge/Ability
Professional knowledge and ability sufficient to effectively carry out the responsibilities of the position
·Computer Proficiency
Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet
·Organization
Strong organizational and project management skills to handle projects independently.
·Professional Demeanor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Analysis - Basic
Analytical ability sufficient to evaluate data, make judgments and recommendations
·Communication
Excellent verbal, written and/or interpersonal communication skills

Required:
·Degree in Social Work, Counseling, Hospital Administration or related degree
·5 years related experience

Preferred:
·Experience in Utilization Review and Intake
·Master's Degree

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here