Effectively demonstrates communication skills related to conveying information. Researches information following well defined paths and responds to requests. Prioritizes multiple requests for information. Functions as a resource on department policy and processes. Acts as a liaison and works effectively with other departments, external agencies, and vendors. Troubleshoots in response to problems and poses solutions, particularly relating to queries regarding credit earned and other continuing medical education activities.
Effectively demonstrates skills related to coordination of work, schedules, activities, information, and processes. Sets priorities for tasks based on importance and urgency. Schedules travel including multiple individuals and locations, including CME faculty. Schedules and coordinates conferences, meetings, and interviews. Coordinates conference calls, teleconferences, and video conferencing, as needed. Works with outside vendors. Plans and oversees special events, programs, conferences, and symposiums. Manages complex calendars/schedules. Documents meeting minutes and action items and performs follow-up as appropriate. Learns details of the CME program, including compliance requirements, and begins to take on responsibility for compliance requirements under the direction of CME Project Managers.
Effectively demonstrates skills related to the use of a variety of software and information systems. Uses software applications to create tables, charts, and forms. Uses electronic format to maintain schedules for multiple people. Maintains electronic files and folders related to CME educational activities. Understands the functions of the CME database and uses this knowledge to organize information and pull queries related to ACCME requirements, CME educational activities, CME self-study, and other reports as needed. Creates and maintains spreadsheets and databases to track ACCME requirements and CME educational activities. Produces graphs, charts, and reports from spreadsheets. Uses graphics and presentation packages to create complex presentations and reports. Maintains web pages through content management system with direction from content editor.
Effectively demonstrates skills related to composition of documents. Produces well written notes, documents, or messages. Formats documents for final distribution. Electronically submits prepared documents. Composes and edits correspondence, reports, and proposals. Integrates data into a cohesive report. Assists with the review, preparation, and submission of grant materials to meet grant requirements. Assists with the writing and coordination of ACCME annual report and ACCME self-study.
Assists in the maintenance of budgets and billing related to CME initiatives and programs. Collects and electronically submits payroll information for department, as needed. Acts as a liaison with payroll. Compiles information and performs data entry for departmental budget information/expense tracking. Assists with completion of HR forms. Assists with account reconciliation. Validates accuracy of information submitted and resolves discrepancies. Assists with accurately capturing and reporting revenue and expense related to CME activities.
In coordination with the CME Project Manager, identify and execute tasks related to CME educational activities. Support successful execution by providing support and coordination. Understand and meet expectations (quality and timeliness) for tasks related to CME educational activities and the CME department.
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.
Maintains confidentiality of information
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Computer Proficiency - Basic
Working knowledge of basic computer applications
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
·Independence and Teamwork
Ability to work autonomously, with independent judgment, as well as in a collaborative team environment.
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
Identifies problems and asks questions; escalates when appropriate
Excellent verbal, written and/or interpersonal communication skills