Cincinnati Children's Hospital Medical Center - Technical Support Careers

Technical Support Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: Application Specialist II - DPIC

Job Number: 94395

Location: Cincinnati, OH

Date Posted: 9-20-2017

PURPOSE OF POSITION: To analyze, design, implement and maintain moderately complex computer-based systems associated with an administrative or academic area. To provide consultative advice and support to employees of an administrative or academic area within a Medical Center dedicated to the care of infants, children and adolescents.

Responsibilities
·Project Management:
Manage small to mid size projects related to department/division systems or in support of organization-wide systems projects. Develop project plan and ensure timely completion of the project as needed for department/division projects. Assist with setting project task priorities. Escalate issues to management with potential solutions.
·Manage Customer/Vendor Relationships
Develop collaborative professional relationships with department/division, client group, vendors and key stakeholders.
·Process Improvement
Document business processes and technical requirements. Find innovative ways to improve efficiency of department/division processes and software.
·Analysis
Respond to systems related requests from the department/division. Document issue resolution. Provide feedback to users on how to avoid consistent errors. Analyze issues and identify trends. Develop solutions for long-term resolution of issues.
·Technical Support
Serve as liaison between the department and Information Services. Participate in the execution of test scripts to validate systems implementations and modifications. May maintain system data and tables. May maintain department/division web site.
·Design and Development
Consult with department/division to determine system requirements. Support technical solutions that will increase the efficiency of the department/division. Assess and understand the downstream impact of changes in technology. Communicate the impact of these changes to departmental staff. Evaluate current systems for quality/utilization.
·Training
Provide input to or determine training needs. Assist with the development of training standards and objectives. May prepare oral and written presentations for training purposes. Assist with and conduct training as needed.
·Reporting
Work with department/division to understand reporting needs. Prepares statistical summaries and reports. Develop reports through efficient use of various tools available.
·Documentation
May design, writing and preparation of complete user documentation for department/division systems, including system training manuals.

Skills & Competencies
·Customer Requirement Skills
Identifying and understanding customer needs and expectations; accurately gauging how to satisfy these requirements
·Judgment
Recognizing when sufficient information has been obtained to make a decision; evaluating available alternatives and using sound thought processes and relevant experience to make the optimal choice in a timely manner; making difficult decisions even in highly ambiguous situations
·Diplomacy
Ability to exhibit diplomacy with all constituents and represent the institution and division well both internally and externally
·Relationship Management
Setting the stage for constructive relationships by being accessible, approachable, and interpersonally engaged; developing and sustaining meaningful and productive bonds with others based on mutual respect
·Knowledge Application
Effectively applying job, organization, and industry knowledge to accomplish work; providing expertise to others
·Systems - Advanced
Advanced knowledge and skill in systems relevant to the field
·Detail Orientation
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
·Flexibility
Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency
·Independence and Teamwork
Ability to work autonomously, with independent judgment, as well as in a collaborative team environment.
·Professional Demeanor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Analysis - Basic
Analytical ability sufficient to evaluate data, make judgments and recommendations
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.

Required:
·Bachelor's Degree in a related field OR Equivalent combination of education and experience
·3 years related experience

Preferred:

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here