Participates as a member of the multi-disciplinary team and assists with the coordination of care including medical and social service needs and goals. Follows the plan of care. Completes face to face visits which includes evaluation regarding care plan progress and communicating results/coordinating next steps with the care manager. Assists with the implementation of interventions under the supervision of an appropriately licensed individual. Communicates finding to the healthcare team. Monitor ongoing needs of the patients/families to remove barriers, ensure efficient and effect access to care and resources. Provides self-management support by helping patients/families to problem-solve and manage chronic medical or psychosocial needs.
Accurately schedules appointments for members/families. Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions.
Completes required documentation linked to the plan of care accurately and in a timely manner.
Provides updates to member/family regarding patient condition and progress, information is linked to the plan of care; refers parents to appropriate resources for information to answer questions and address needs. Consults with care team members to address complex issues.
Supports population outreach to identify population(s) at risk and assist with closing such population gaps.
Exhibit effective verbal, written and interpersonal communication skills. Possess ability to maintain composure in stressful situations.
Be capable of relating to diverse age and demographic backgrounds. Understanding and showing respect and appreciation for the uniqueness of all individuals; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself.
Possess knowledge of age-specific development, behaviors, medical/healthcare system, group process techniques, and crisis intervention techniques for infants, children and adolescents. Be capable of managing stressful situations.
Demonstrate an ability to use a problem solving process to develop and evaluate a plan of care.
Possess a valid driving license.
Independently manage work load. Strong organizational skills
Possess skills in Word, Outlook, Excel and PPT
Capable of sitting, standing, walking, bending/stooping, kneeling, reaching, hearing, twisting, seeing, speaking, grasping/manipulating objects and climbing.