·Documentation integrity: Physicians Incomplete Workroom
Utilizes electronic work lists and workflow reports to analyze electronic medical record documentation for completeness and identify deficiencies (e.g. dictation, signature). Enter and track deficiencies in computer application. Reanalyze records and modify deficiencies/date fields to reflect pending documentation. Print and distribute or electronically notify the physician of record completion deficiencies and/or delinquent medical records in a timely manner. Troubleshoot deficiencies that have been rejected/declined by the assigned physician. Process the Attending Delinquent Record List according to established procedures. Perform first level troubleshooting to assist physicians in clarifying deficiencies, answering questions, and addressing concerns to ensure prompt record completion and good customer service
·Documentation integrity: Transcription
Utilize electronic work lists and workflow reports to review and edit medical record transcription for: accurate patient demographic information, accurate physician signature deficiency assignment and correct formatting in ChartMaxx. Validate that transcription is applied to the proper medical record encounter and move as appropriate.
·Productivity and Quality
Consistently meet department productivity and quality standards. Maintain a neat functional work space that is organized, safe, and accessible that provides an effective and efficient environment for employees, patients, and families.
Effectively demonstrates communication skills related to conveying information. Promptly answers the telephone, acknowledge, greet, and assist any HIM Department customer. Orients new staff to the department. Functions as an effective team member within individual teams and departmental teams.
Performs first level troubleshooting as a response to problems and issues regarding chart completion or transcription identified by physicians, managers, administrative support staff, etc. and poses solutions. Functions as a resource on medical record completion policies and procedures. Acts as a liaison and works effectively with customers, other CCHMC departments, and internal/external physician offices in problem resolution. Communicate with the Medical Staff Office regarding physician delinquencies or related issues. Demonstrates flexibility in work assignments such that needs of all customers are met.
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.
·Data Management - Basic
Basic knowledge of data management methodologies and technology sufficient to protect information
Working cooperatively with others to achieve group goals; proactively adjusting one's style and efforts to complement those of others on the team; being pleasant, agreeable, and easy to work with; valuing group success as much or more than individual success
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Proficiency in basic computer applications such as Microsoft Office, e-mail, and internet
Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency
·Independence and Teamwork
Ability to work both independently and in a team environment
Possess strong organization skills and attention to detail
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
Identifies problems and asks questions; escalates when appropriate
Effective verbal, written and/or interpersonal communication skills
Knowledge of medical terminology