Understand and comply to applicable policies, guidelines, regulations, and/or accreditation standards. Document compliance as necessary. Maintain compliance with CCHMC Core Standards and code of ethics. May be responsible for ensuring that work areas are organized and present a safe, accessible, effective, and/or efficient environment for employees, patients, and/or families.
Design, build and maintain all domains for departmental systems. Implement software packages, patches and upgrades. Utilizes technical knowledge to support system servers, report printers, fax servers, etc. Maintain change control for all system and database builds in all domains. Implement, validate and support departmental systems and interfaces. Test and validate workflow changes, database builds or changes, and technical upgrades for all systems. Monitor vendor notifications regarding issues, resolutions, and software upgrade requirements. Collect information for future systems development and feasibility studies.
Prepare documents to support project management and reporting. Maintain systems and processes related to projects. Develop presentations and communicate project status to key stakeholders.
Builds and maintains positive relationships with vendors, customers and key stakeholders.
Analyze and manage maintenance and support requests for the division. Maintain issues log and troubleshooting guide. Document issue resolution. Provide feedback to users on how to avoid consistent errors and look for long-term solutions.
Consults with department staff and Information Services to determine requirements for information systems. Serves as a technical resource for the Department. Serve as a liaison between the department and Information Services. Support departmental efforts to improve customer satisfaction. Design, write and complete user documentation.
Document business processes and technical requirements. Lead fit/gap sessions for new application implementation. Represent department in the development and needs analysis sessions to insure the best approach to resolving department needs. Utilizes a high degree of creativity and foresight in order to overcome obstacles and find innovative ways to improve efficiency of departmental processes and software in a controlled, disciplined environment. Assist in analyzing, designing and implementing departmental information systems. Develop, build, modify, test and implement programs, screens, reports and control mechanisms specific to an area. Collect information necessary for future systems development and feasibility studies. Evaluate current systems for quality/utilization. Assist with the development of the test plan. Participate in the execution of test plans and test scripts to validate system implementations and modifications.
Assist in developing training objectives. Assist in preparing oral and written presentations. Conduct training and instructional seminars for the department.
Works with department to understand reporting needs. Prepare statistical summaries and reports. Develops reports through efficient use of various tools available. Runs reports as needed by department.
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Information Systems - Int
Skill in analyzing, programming, designing, testing and implementing computer-based systems
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.