·Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
·Patient Care - Age Specific and Culturally Diverse
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
Is personally accountable for providing patient and employee safety at all times. Identifies and addresses potential patient and employee safety issues. Demonstrates understanding of technical skill required to provide care to patients and families and the ability to perform them with confidence. Demonstrates the ability to make appropriate decisions, prioritize planned and unplanned events and address potential/actual problems. Procedure preparation is focused on cost effective provision of supplies and equipment to facilitate patient care with positive outcomes. Preceptor skills that enable teaching competencies and mentoring other employees. Takes an active role in the development of a solution. Participates in the activities of unit process improvements.
Participates in professional growth opportunities. Demonstrates accountability for continued self-growth and learning, serving as a role model to peers and functioning as a unit, hospital and community resource. Maintains certification.
Engages in multidisciplinary team process, actively participating in effective problem solving, collegial learning and pursuit of best practice. Deals with conflicts directly, constructively and tactfully. Promotes an atmosphere of cooperation, respect and trust within the team. Responsive to day-to-day needs of co-workers and division.
Engages in doctor preference card (DPC) accuracy. Identifies potential problems and notifies management. Assumes ownership of problems. Demonstrates understanding of cost management process for PeriOp. Actively enhances flow of OR on daily basis. Engages in process improvement activities. Leadership in cost management initiatives and contributes to fiscally responsible patient care. Demonstrates and leads heightened awareness of perioperative initiatives for cost management.
Actively engages in recycling. Supports activities of shared governance. Demonstrates awareness of clinical research and incorporates departmental research findings into patient care activities. Recognizes the issues that impact health care delivery and focuses on being part of the collaborative solution. Show leadership in procedure preparation that is focused on the cost-effective provision of supplies and equipment to facilitate patient care with positive outcomes.
·Clinical Knowledge - Specialty
Professional knowledge and clinical ability sufficient to provide evaluation and treatment of complex patients in one or more specialty areas
Persistently seeking feedback from others as well as opportunities to update and master job-relevant knowledge; volunteering for training and development opportunities; changing behavior in response to feedback and experience
·Advanced Interpersonal Skills
Strong interpersonal skills. Effectively communicates at all levels of the organization