·Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
Demonstrates consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice.
·Patient Care - Age Specific and Culturally Diverse
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
·Clinical Care, Documentation, and Follow-Up
Performs all routine and some specialty diagnostic evaluations. Administers appropriate tests according to standard procedures; makes accurate diagnoses, appropriate recommendations and referrals. Counsels parents and provides appropriate handouts and home programs. Uses best practice decision-making to determine the appropriate frequency and duration of therapy. Formulates appropriate goals for every patient in treatment. Involves parents in treatment plan and treatment process. Consistently implements and documents tools and strategies of self-management. Structures sessions and selects appropriate intervention strategies to accomplish goals. Documents progress daily and updates treatment plan as appropriate. Completes all required documentation and charges within the standard time frames. Determines discharge criteria and prepares patient for discharge or transition as appropriate. Serves as a model to begin successful discharge planning at the start of treatment. Demonstrates excellence in achieving clinical outcomes.
·Scheduling and Contributions to Revenue
Assures that schedule is current and unavailable times are blocked in Epic. Communicates any changes with the location scheduler. Manages schedule and patient visits to make productive use of time and achieve billing targets. Anticipates scheduling variably and makes adjustment in schedule accordingly. For example, anticipates decrease in therapy with school and holidays, increasing evaluation slots when therapy slots will be unfilled. Work the required number of family friendly hours. All of these hours must be available to be scheduled for therapy, unless an exception is approved by the supervisor. This percentage may increase dependent on Division needs. At least 6 months' notice will be given if the required percentage of hours is increased.
·Professional Responsibility and Development
Supports and participates in performance improvement activities of the division. Participates in peer review. Proactively shares knowledge with peers and/or supervises students. Actively participates in at least one division committee or practice team. Completes mandatory training and required competencies. Maintains licensure and certification.
Serves as a master clinician for the division in at least one practice area. Maintains at least two practice area advanced competencies. Serves as a practice area mentor for other staff members and serves on the Mentoring Council. Evaluates and treats very difficult and complex patients. Helps determine clinical protocols and evidence based practice guidelines. Helps to develop educational materials for our staff, for other professionals, and for parents. Supervises students, including those doing capstone projects. Teaches/presents for our staff and on a local and national basis. Participates in a professional organization or special interest group of ASHA. Recognizes opportunities for improvement in the practice areas and generates performance improvement activities. Leads a specialty area in the development of videos for mentoring and product development. Serves as a role model and mentor for others in the use of self-management with families. Serves as a role model of cooperation, respect, trust, time management, and professionalism.
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Interpersonal Skills - Adv
Strong interpersonal skills. Effectively communicate at all levels of the organization.
Professional knowledge and ability sufficient to effectively carry out the responsibilities of the position
Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet
Challenging the status quo and seizing opportunities to enhance work processes and outcomes; voluntarily seeking new or extra responsibilities and challenges; going beyond what is expected; proactively delving into work without hesitation
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
Excellent verbal, written and/or interpersonal communication skills