Effectively demonstrate communication skills related to conveying relevant information. Develop and maintain efficient internal communication processes to support the activities of the department/program. Openly communicate across many departments regarding clinical, patient care, physical and/or material resources. Keep key leadership, administrative staff and other stakeholders fully informed of projected and actual developments in a timely manner. Prioritize multiple requests for information. Assemble and distribute material for project communications if necessary.
Understand and comply to applicable policies, guidelines, regulations, and/or accreditation standards. Document compliance as necessary. Maintain compliance with CCHMC Core Standards and code of ethics. May be responsible for ensuring that work areas are organized and present a safe, accessible, effective, and/or efficient environment for employees, patient, and/or families.
Work collaboratively/cooperatively with others to achieve goals. Proactively adjust one's style and/or efforts to complement those of others. Develop positive working relationships with peer/colleagues. Share knowledge and/or provide support for team members. Contribute to and promote a positive and professional work environment/atmosphere. May serve as a liaison within the division or organization.
·CUSTOMER SERVICE-LAB SUPPORT:
Informs customers/patients of unavoidable delays as soon as possible, apologizing for the delay. Makes things right when a customer's expectations have not been met by taking ownership of the problem, resolving it promptly or referring it to someone who can. Calls critical results and obtains faxed orders for additional testing. Assists customers in retrieving samples from storage tracking system, or adding on additional tests. Assists in retrieving, receiving, verifying, and uploading results from reference laboratories when necessary. Regularly and conveniently available to provide services to meet the needs have families and Cincinnati Children's employees as determined by department management and Cincinnati Children's governing body.
Maintain currency in the field, including maintenance of any necessary licensure/certification, through continuing education, conferences, meetings, in-services, networking, literature, and/or seminars. Attend all mandatory CCHMC training sessions. Implement obtained knowledge/skills into one's own work, the department, and/or the organization. Assume responsibility for one's own professional growth and development. May participate in internal/external professional committees, agencies, councils, and/or activities.
Perform routine referral specimen processing and procedures at acceptable levels of competency on a timely basis. Knowledge of testing requirements, as well as ability to correctly select reference laboratory. Identify technical and specimen related problems or discrepancies. Document all required reference laboratory information accurately, completely and on a timely basis using the correct reference lab requisition, on-line service or interface. Provides courteous and timely customer service. Performs various functions using the Laboratory Information System and Hospital Information System.
·DOCUMENTATION - LABS:
Performs scanning of result documents competently when necessary. Performs and documents Quality Assurance procedures, such as pending test list, work list review, etc. Assists in the maintenance, revision and expansion of procedure manuals and ancillary manuals.
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Professional knowledge and ability sufficient to effectively carry out the responsibilities of the position
Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet
·Physical Stamina - Light
Physical stamina sufficient to perform frequent bending, light or moderate lifting and extensive standing/walking
Pursuing work with little supervision or assistance; directing one's own efforts. Demonstrated ability to work independently and as part of a team.
Ability to independently work through details of a problem to reach a positive solution
Excellent verbal, written and/or interpersonal communication skills