DEPARTMENT: Parking & Transportation
SUPERVISOR'S TITLE: Supervisor Transportation, Asst. Transportation Services
TITLES SUPERVISED: N/A
TOTAL NUMBER OF FTEs DIRECTLY SUPERVISED: 0
TOTAL NUMBER OF FTEs INDIRECTLY SUPERVISED: 0
PURPOSE OF POSITION: To provide transportation for various individuals from off- site parking, transport individual/groups between campus and off campus sites.
Operate, on a scheduled basis, a CCHMC shuttle Bus or any other CCHMC vehicle. Provide transportation to and from off-site parking and between campus and off campus sites. Provide transportation to and from MOB and Ronald McDonald House.
Maintain a clean and safe vehicle. Ensure work areas are organized and present a safe, accessible, effective and efficient environment. Provide a safe and smooth shuttle experience for employees and visitors.
Provide good customer service to passengers and visitors and perform duties in a professional manner.
Participate in improving organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to department discussions.
Comply with all Department of Transportation regulations involved within the Commercial Driver Licensure. Maintain current DOT physical card.
Skills & Competencies
·Customer Service - Basic
Ability to respond to basic customer requests with patience and enthusiasm; understands the needs of customers and escalates issues when appropriate
Ability to exhibit diplomacy with all constituents and represent the institution and division well both internally and externally
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Professional knowledge and ability sufficient to effectively carry out the responsibilities of the position
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
Pursuing work with little supervision or assistance; directing one's own efforts. Demonstrated ability to work independently and as part of a team.
Excellent verbal, written and/or interpersonal communication skills
·High School Graduate OR Equivalent combination of education and experience
·Commercial Driver's license with passenger endorsement
·3 years related experience Preferred:
·5 years related experience
·Experience with passenger occupied vehicles