·Orders and Right Fax Utility
Interpret orders for testing and compliance with divisional guidelines. Screen for diagnosis, history and physician signature. Initiate call to physician office to request an order, if applicable. Accurately enter demographics. Ability to create a new medical record number, mark orders as scheduled, including recalls.
Accurately schedule appointments for families, community physician offices and Cincinnati Children's Departments. Document medical history as obtained from scheduling to complete patient questionnaires. Answer customer's questions regarding preparations for appointments, directions to clinics, and general hospital questions. Ensure accuracy, appropriate documentation, issues and reschedules following scripts as written. Accurately pre-register patients at time of scheduling, if within pre-registration time range. Quality Improvement by remaining current on scheduling center protocols including daily updates.
Work collaboratively in teams to efficiently handle call volumes/queue. Basic knowledge of systems, using aux codes accurately, logging in and out, and transfer/conference etiquette.
Communicate in a clear and concise manner in every medium. Ability to adapt communication style and tone to fit situations and audience.
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
·Independence and Teamwork
Ability to work autonomously, with independent judgment, as well as in a collaborative team environment.
Prioritization and time-management skills sufficient to meet deadlines in a fast-paced environment
Using inductive and deductive reasoning to formulate general rules or principles and apply them to work; identifying flaws in logical reasoning; understanding complex conceptual relationships; accurately detecting underlying themes or patterns in data
Ability to independently work through details of a problem to reach a positive solution
Excellent verbal, written and/or interpersonal communication skills
Working knowledge of medical terminology and the use of standard office equipment