Cincinnati Children's Hospital Medical Center - Guest Services Careers

Guest Services Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: ROOM SERVICES ASST, .5FTE=20 hours a week, Main location

Job Number: 95982

Location: Cincinnati, OH

Date Posted: 11-9-2017



DEPARTMENT: FOOD SERVICES

SUPERVISOR'S TITLE: FOOD SERVICE COORDINATOR

TITLES SUPERVISED: NONE

TOTAL NUMBER OF FTEs DIRECTLY SUPERVISED: 0

TOTAL NUMBER OF FTEs INDIRECTLY SUPERVISED: 0

PURPOSE OF POSITION: To assemble and assist with the preparation of meals, and the delivery of meal trays to patients following prescribed dietary orders. To prepare food for patients, accurately deliver orders to patients and to perform related cleaning duties within the department. To perform various duties of customer service related to Room Service within the Departments of Food Service.

Responsibilities
·Procedures
Meal preparation, delivery, stocking supplies. Deliver food trays to patients within 45 minutes of order. Track trays during entire process. Prepare and place cold food items on trays. Use knowledge of required portion size. Check trays for accuracy. Stock floor kitchens with required items. Correctly record all supplies and rotate products according to proper dates.
·Customer Service
Demonstrate characteristics of excellence in customer service. Follows CARES standards at all times. Responds to requests quickly and effectively. Understands customer needs and expectations and meets them.
·Communication
Communicates with patients & families in a courteous manner. Respond promptly to requests by patients & families. Keep management fully informed of daily needs and problems that develop during the shift.
·Safety
Maintain specified procedure for ensuring that work areas are organized and present a safe environment, attend required monthly in-services. Comply with Infection Control policies & procedures.

Skills & Competencies
·Customer Service - Basic
Ability to respond to basic customer requests with patience and enthusiasm; understands the needs of customers and escalates issues when appropriate
·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Follow Instructions - Basic
Ability to follow simple, routine instructions
·Dexterity
Possess finger dexterity, manual dexterity and motor coordination necessary to manipulate necessary tools/objects
·Communication
Excellent verbal, written and/or interpersonal communication skills
·Lifting
Physical stamina sufficient to perform frequent bending, light or moderate lifting and extensive standing/walking
·Repetitive Duties
Able to perform short-cycle repetitive duties under specific instruction

Required:
·High School Graduate OR equivalent

Preferred:
·Related Experience

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here