DEPARTMENT: Division of Patient Services
SUPERVISOR'S TITLE: Director
COLLABORATIVE RELATIONSHIPS: All members of the intradisciplinary healthcare team
TITLES SUPERVISED: N/A
TOTAL NUMBER OF FTEs DIRECTLY OR INDIRECTLY SUPERVISED: 0
PURPOSE OF POSITION: To assist the professional staff with one or multiple patients as assigned in the delivery of direct and indirect patient care activities for the division of Patient Services of a Medical Center dedicated to the care of infants, children and adolescents.
REQUIRED SKILLS: Effective verbal, written and interpersonal communication skills. Capable of relating to diverse age and demographic background. Possess a willingness to learn necessary skills and knowledge and to strive for continuous improvement. Work effectively in teams. Ability to work both independently and under direct supervision. Ability to relate to children, adolescents and adults. Capable of bending, lifting and standing; demonstrate physical ability to perform necessary tasks.
- High School Diploma or equivalent, and RN Student Nurse in good standing from a National League of Nurses (NLN) accredited program with completion of one medical-surgical clinical rotation required.
- Successful completion of required Cincinnati Children's orientation; requires training in cardio-pulmonary resuscitation (CPR) and maintenance of certification
- Previous related hospital experience preferred.
Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
Patient Care - Age Specific and Culturally Diverse
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
Plan of Care
Provide approved care of assigned patients and assist in implementation of interventions under supervision of RN. Supervise and assist patients with activities of daily living. Supervise developmentally appropriate activities. Offers assistance to co-workers after completion of own duties. Use crisis control techniques and assist in de-escalation of visitors. Assist with patient transport as requested.
Demonstrates the Cincinnati Children's CARES behaviors in all interactions with patients, families, visitors and co-workers by actively participating as a front-line example of extraordinary customer service and satisfaction. Reports present status or changes in patient condition on an ongoing basis and in change of shift summary. Completes timely documentation of information in the patient medical record. Seek information and guidance when needed. Discusses concerns of work situation with Director or designee.
Ensures that within the division, all areas are organized and present a safe, accessible, effective and efficient environment for patients, families, visitors, and employees. Ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees, patients and families. Comply with Infection Control policies and procedures. Adhere to safety procedures appropriate to children's ages and development levels.
Demonstrates fiscal responsibility and accountability with respect to patient charges and Cincinnati Children's charge capture. Performs duties related to charging and reconciling charges as assigned.
Responds to communication system/patient alarms and executes with a sense of urgency. Answer the telephone in accordance with CCHMC telephone etiquette. Assemble charts, order patient supplies, and stock clerical supplies.
Comply with policies and procedures protecting patient rights for informed consent and the handling of confidential information as defined by Cincinnati Children's mission and applicable laws and regulations. Respect confidentiality of patients, families and employees. Provide for the exchange of appropriate patient care information regarding patients.
Learning and Development
Participates in all required CCHMC training and attends required in-services. Participates in professional development opportunities and implements this knowledge into daily practices. Participate in unit staff meetings. Assists in the orientation and training of new employees.
Identifies system problems and utilizes strategies for resolutions. Participate in improving organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to department discussions. Participate in establishing job requirements and goals; perform duties at the desired level of competency. Perform other duties as assigned.
Hours of operation:
Must be available to work rotation shift during the following hours:
Hours of operation: M-F 8:45am - 1:00am, Weekends/holidays 8:30am - 1:00am. This position will primarily be at the Anderson Urgent Care with the possibility, at times, of some shifts at another Urgent Care site.
Ability and motivation to promote continuing improvement and education
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Physical Stamina - Light
Physical stamina sufficient to perform frequent bending, light or moderate lifting and extensive standing/walking
Independence and Teamwork
Ability to work both independently and in a team environment
Effective verbal, written and/or interpersonal communication skills
Preferred: BSN student