·Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
Demonstrates consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice.
·Patient Care - Age Specific and Culturally Diverse
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
·Clinical Knowledge and Skills
Performs assessments and treatment planning, and implements treatment utilizing advanced knowledge of normal development and information from appropriate resources. Investigates new evaluations and/or treatment approaches and educates others as appropriate. Demonstrates flexibility and creativity while managing complex patient care and other departmental activities. Demonstrates understanding of various levels and aspects of psycho-social needs of the patient and family and uses that insight to manage patients and families with complex needs. Understands and facilitates the grieving process by providing a nurturing and supportive environment for the parent, caregiver, and/or patient. Utilizes a variety of evidenced based interventions, modifying the plan based on the patient's progress and response to treatment. Facilitates carry-over of progress by providing a comprehensive and updated home program. Effectively implements 'Guidelines for Determining Frequency of Therapy' from onset of therapy to discharge. Demonstrates comprehensive, insightful and timely communication with all members of the healthcare team, including patient, caregivers, and/or parents.
Conforms to the AOTA Code of Ethics and appropriate legal and departmental requirements for the practice of OT. Meets and/or exceeds the expectations of all customers in the delivery of patient care. Takes initiative for completion of required competencies for assignment(s). Mentors, orients, and trains co-workers as appropriate serving as a resource and clinical role model. Utilizes experience and increased knowledge base to guide other health professionals in creative problem solving of patient care and professional issues, demonstrating the ability to evaluate each situation and appreciate diverse perspectives. Willingly volunteers and accepts responsibility for participation in student clinical training serving as a primary clinical instructor on an ongoing basis. Completes all indirect patient care activities and responsibilities in a thorough and timely manner. Contributes to the body of professional knowledge within the department, CCHMC, and the community by providing lectures and/or creating multi-media materials. Effectively initiates and leads program development, delegating related tasks within the team, assuming responsibility for timely and effective outcomes and for the continued success of the program. Shares leadership responsibilities within the department and CCHMC.
Assumes responsibility for understanding the documentation requirements for assigned area and for becoming competent in use of the designated system/format. Recommends modifications and/or development of new systems /processes as needs arise. Demonstrates proficiency in all documentation so that it is completed in a timely and thorough manner reflecting sensitivity and diversity of thought. Utilizes advanced clinical knowledge and skills to generate documentation which reflects analytical thinking and clinical reasoning skills. Demonstrates expertise in the use of defensible documentation. Follows established CCHMC, departmental and/or agency standards regarding documentation and distribution of written and/or electronic documents. Completes documentation so that patient's progress and status is clearly discernible. Submits documentation with complete and accurate representation of time spent that supports daily charges
·Evidence Based Practice and Research
Utilizes clinical pathways, assessments, and tools identified by the division as best practice to guide the delivery of care. Actively reviews current literature and uses information to guide practice sharing relevant information with appropriate colleagues and/or management personnel. Participates in evidence based practice initiatives within the division such as serving as an EBP team member or leader and/or participating on a Clinical Specialty Committee or Journal Club. Demonstrates an understanding of the critical need for research in the field of OT and is aware of the research activities within the department and CCHMC. Participates in research activities based upon clinical assignment and interest.
Achieves designated productivity target as a yearly average, while participating in other non-reimbursable activities.
Understands the need for individual productivity targets and works proactively with supervisor(s) to establish a reasonable target based upon departmental need and assigned non-reimbursable activities. Continuously self- monitors performance in the area of productivity and develops an action plan when target is not being met. Accurately completes charges daily following departmental guidelines regarding coding and charging. Proactively works with schedulers, supervisor(s), and peers to insure that time created by 'no shows', cancellations, and/or low census is used efficiently and productively and that departmental needs are being met. Contributes to the development of systems/processes to improve therapists' ability to effectively and routinely meet target and serves as a mentor to others in the area of revenue generation. Makes recommendations for improving means of capturing revenue and suggests development of new revenue producing initiatives.
·Professional Growth and Development
Demonstrates self-motivation to pursue ongoing education and development activities. Assumes responsibility for own professional growth and development by actively seeking and participating in opportunities for advanced learning. Appropriately integrates new knowledge and skills into clinical practice as well as uses them to advance departmental activities. Guides and contributes to the growth of others by sharing knowledge and skills in a manner that is respectful. Identifies educational needs within the department and utilizes resources to facilitate learning and teaching of co-workers. Self- analyzes performance and makes ongoing adjustments that result in improvements. Accepts direct and/or indirect constructive feedback from various sources and uses input to improve performance. Takes responsibility for completing all mandatory CCHMC and departmental activities in a timely and positive manner
Demonstrates understanding and support of CCHMC's and departmental mission, vision, and strategic plan. Participates in improving organizational performance through recommending areas or approaches for improvement activities, researching new techniques/tools, monitoring results and reporting outcomes, and providing input to departmental discussions. Responds to requests from other CCHMC departments/staff and/or community agencies to share expertise and facilitate a feeling of community. Formally communicates and disseminates information regarding current issues to other members of the profession on a regular basis. Demonstrates a positive, cooperative attitude both verbally and non-verbally and responds to complex situations in a professional manner, resulting in a positive outcome for all parties involved. Demonstrates exceptional communication skills, including active listening, with ability to adapt communication style to meet audience needs and capabilities. Demonstrates a high level of understanding and appropriate use of emotional intelligence during all interactions.
·Clinical Knowledge - Specialty
Professional knowledge and clinical ability sufficient to provide evaluation and treatment of complex patients in one or more specialty areas
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Knowledge of Field - Advanced
Advanced knowledge of regulations, procedures and best practices in field
Taking responsibility for guiding others' actions and providing direction to a group; stepping forward to take the lead in addressing difficult issues and making tough judgment calls
·Computer Proficiency - Basic
Working knowledge of basic computer applications
·Physical Stamina - Moderate
Possess physical stamina sufficient to perform moderate lifting, frequent stooping, and extensive standing/walking
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.