·Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
·Patient Service Care Delivery
Receives telephone calls from patients, family members, nursing and nutrition personnel related to menu/food orders. Verifies request(s) with diet order as prescribed by the primary care provider along with other pertinent medical information. (npo status, food allergies, special diet, etc.). Processes meal/food requests for customer(s) including requests for patients whose meals are indicated on paper menus and guest meals.
Solves customer problems, treats customer with dignity and respect. Acknowledges customer and responds quickly to customer needs. All patients, nursing unit staff, visitors, volunteers and co-workers will be given prompt and courteous attention. Telephone courtesy and patient confidentiality must be maintained at all times. When completing telephone calls or patient visitation, refer to written scripts for appropriate greeting and content. Answer questions within your scope of practice and refer other questions to the appropriate person.
Cooperates with coworkers to complete daily patient care responsibilities. Partners with coworkers to provide valuable input on projects as needed. Provides assistance with tray assembly as needed. Perform all work in a safe and sanitary manner. Maintain all workstations in a neat and organized manner. Respond and cooperate with changes in workload. Participates is FOSS (Focus on Service Spirit) training and CARES (Compassion, Accountability, Respect, Enthusiasm & Service) behaviors.
Notifies appropriate supervisor(s) of program and/or system errors and recommends changes. Performs additional duties i.e. data management, administrative & supportive tasks, etc. as assigned.
·Learning and Development:
Develops knowledge and skills through cross training, competency completion and attendance at department in-services
Effective verbal, written and interpersonal skills.
Excellent customer service, telephone and basic computer skills.
Detail oriented. Flexible and able to effectively prioritize.
Ability to relate to diverse age and demographic backgrounds.
Physical stamina sufficient to perform frequent bending, light or moderate lifting and extensive standing/walking