DEPARTMENT: Employee Health
SUPERVISOR'S TITLE: EH Nurse Manager
COLLABORATIVE RELATIONSHIPS: Registered Nurses, TriHealth Occupational Physicians and Physician Assistants, Human Resources, Infection Control, Occupational Safety and Environmental Health and other CCHMC Departments
TITLES SUPERVISED: N/A
TOTAL NUMBER OF FTE's DIRECTLY OR INDIRECTLY SUPERVISED:0
PURPOSE OF POSITION: To assist Employee Health in the delivery of occupational health services for a Medical Center dedicated to the care of infants, children, adolescents and adults.
·Clinical Service Delivery
Provide proficient technical and clinical services based on CCHMC policy and best practice guildelines. Conduct pre and post offer reviews, drug testing, , venipuncture, laboratory tests, vision and hearing screening, immunizations, prick skin testing, intradermal skin testing,. Assist care providers with procedures and physical exams of patients and manage patient flow as delegated. Track completion of new hire requirements and communicate and manage non compliance. Participate in mass pre hire post offer processing of various employee and Non CCHMC employee groups. Assist with review of Non CCHMC immunizations and health history as well as surveillance initiatives and annual Tb and Flu campaigns. Execute protocols for radiology and laboratory tests and screenings. Participate in inventory and procurement of medical supplies and medications to maintain acceptable par levels.
Manage records per department policy. Assist with collection of data for various forms. Obtain consent and release of information forms when indicated. Maintain patient files, records and other information. Accurate and detailed data entry and document management. Demonstrate adherence to established documentation practices.
·Laboratory Work and Testing
Manage specimens per protocols. Maintain knowledge of all routine containers. Retrieve test results. Communicate normal lab results as appropriately delegated.
Promote and respond with a spirit of inquiry and continuous quality improvement. Participate in improving departmental performance through recommending areas or approaches for improvement activities, supporting new processes, collecting data and providing input to department improvement projects.
Working with others (patients, families, and healthcare providers) in a way that promotes/encourages each person's contribution. Flexing duties to meet daily needs of the department. Perform registration and scheduling activities as needed.
Provide customer service at an exemplary level to internal and external customers recognizing that Employee Health is the frontline entry into the institution and the first impression for employees. Maintain/manage strong working relationships with clients, colleagues, and other key stakeholders. Respond to requests quickly and effectively. Identify, understand and meet customer needs and expectations.
Skills & Competencies
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency
·Independence and Teamwork
Ability to work autonomously, with independent judgment, as well as in a collaborative team environment.
Strong organizational and project management skills to handle projects independently.
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.
Proficient Technical knowledge of medical assisting and ability to provide quality services with dexterity and efficiency. Proficiency in immunizations, various tests and phlebotomy. Basic skill in electronic medical record entry.
Proficient knowledge of basic computer applications such as MS Office, email and internet. Basic skill in electronic medical record entry.
Demonstrating concern for customer needs and issues; patiently tolerating rudeness and anger and responding with tact and empathy; showing persistent enthusiasm during customer interaction.
·High School Graduate OR Equivalent
·Two (2) years of MA experience
·<2 years must have one of the following designations:
·Certified Medical Assistant (CMA) from American Association for Medical Assistants (AAMA)
·Registered Medical Assistant (RMA) from the American Medical Technologists (AMT)
·Certified Clinical Medical Assistant (CCMA) from National Healthcareer Association (NHA)
·Successful completion of formal medical services training program of the US armed forces AND One of the above listed designations obtained within one year of hire Preferred:
·1 year's clinical experience, preferably within occupational health
·Excellent phlebotomy skills