·STRATEGY DEVELOPMENT AND IMPLEMENTATION:
Collaborate with Program Director and Administrator to lead the development of and implement the strategy that will drive the ISOT aligned with the Vision and Mission. Lead, design and manage the portfolio of projects across the ISOT programs ensuring operational alignment to the ISOT Vision, Mission, and Strategic Plan, including identification and prioritization of projects tasks, management of project and responsible parties in completion of tasks throughout the project lifecycle.
Lead data strategy within Solid Organ Transplant Programs. Perform complex data analysis utilizing internal and external financial, clinical, quality and research data. Identify appropriate data sources and analytic methods. Develop and cultivate advanced level analytic expertise necessary to support the Program. Research, analyze data, test measures and/or trends and makes recommendation on findings. Implement, evaluate, and/or maintain interventions based on analyses. Collaborate with critical parties as needed. May participate in data or database development and management. Serve as a department resource and content expert regarding Program data sources and analytic methods. Manage and develop strategies pertaining to data collection, management and analysis for the data management team. Manage the portfolio of program metrics and benchmarking data. Perform continuous assessment of programs which support populations of chronic and/or complex conditions to identify needed improvement in areas including but not limited to data, quality, outcomes, compliance, QAPI, process, experience and value.
Support program leaders by providing customized, consultative resources (such as strategic planning meetings, process redesigns, technology-enhanced tools, communication and team function improvement plans, clinic flow optimization and scheduling frameworks, outcomes measures development, and population management development/implementation tools) to help improve each program.
·PROGRAM DESIGN AND INNOVATION:
Lead the design and structure of programs and teams, in collaboration with Director, Administrator, and Program leaders, to build alignment among team members and CCHMC goals, and to support decision-making around critical business objectives. Lead the spread of innovative practices, programs, and research through building effective, creative team culture and embedding innovation into programs and teams across the organization.
Help develop training and on-boarding materials for new data coordinators and analysts. Train data coordinators and analysts in the use of CCHMC data systems, data dictionary, the Performance Measurement and Reporting System, and other institution-wide systems for creating, managing and reporting performance metrics.
Provide work direction/guidance or monitor the work of others. May represent the department supervisor in his/her absence. May assist in coaching and/or training staff. May manage direct reports.
Provide leadership on initiatives, projects, or programs. Collaborate with appropriate parties to plan, implement, and/or evaluate services. May manage personnel related to specific projects.
Work with Application Developers to develop, design, and create databases as needed. Ensure integrity of data. Develop moderately complex to complex reports through use of various tools and software.
·PROCESS IMPROVEMENT II:
Identify, lead, and direct process/quality improvement/assurance activities. Measure and present results of improvement efforts and ongoing performance measures of processes. In collaboration with appropriate individuals, develop strategic plans for improvement. May manage activities such as training and audits which support process improvement initiatives/activities. May participate on process improvement team(s).
Effectively demonstrate communication skills related to conveying relevant information. Develop and maintain efficient internal communication processes to support the activities of the department/program. Openly communicate across many departments regarding clinical, patient care, physical and/or material resources. Keep key leadership, administrative staff and other stakeholders fully informed of projected and actual developments in a timely manner. Prioritize multiple requests for information. Assemble and distribute material for project communications if necessary. Produce verbal and written communications using traditional and emerging media; and present findings, outcomes, and potential solutions across all organizational levels.
Analytic insight, problem-solving skills, and skill with advanced statistical methods; skill with statistical process control a plus.
Effective verbal, written and interpersonal communication skills.
Strong leadership and management skills. Ability to work independently as the lead statistician/analyst on a research project as well as to organize and direct the activities of a diverse team that may include analysts, data managers, project managers, and application developers. Demonstrated attention to detail.
Ability to serve as an analytic consultant to senior leadership, division chiefs, physicians, business directors, and other customers who may not have analytic skills. Demonstrated skills in strategy development and implementation.
Demonstrated flexibility and adaptability.
Ability to manage multiple projects independently.
Programming skill in SAS, advanced MS Excel, SQL, Visual Basic, MS Access, and/or Business Objects.
Ability to relate to diverse ages and demographic backgrounds.
Sound professional judgment, ability to work in a collaborative team environment.
Understanding of regulatory requirements.
- Bachelor's degree in Business Administration, Finance, Accounting, Management Information Systems or a related field
- Five years of related experience meeting the financial and analytic needs in health care service delivery or process/quality improvement
- Master's degree in Business Administration, Finance, Accounting, Management Information Systems or related field
- Ten years of experience either in health care service delivery or process/quality improvement.
- Knowledge of statistical process control principles
- Experience writing SQL queries
- Experience in the health care industry
- Experience in business intelligence tools
- Experience working with electronic health care data, including claims, EHR, laboratory, pharmacy, scheduling, etc.