Cincinnati Children's Hospital Medical Center - Hospital Operations Careers

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Full Job Title: Manager of Support Services: Full-Time, Rotating Shifts in the SRU Clinical Support Team

Job Number: 91397

Location: Cincinnati, OH

Date Posted: 8-24-2017

The SRU Clinical Support Team is recruiting for a Manager of Support Services. This is a full-time position that will work on rotating shifts. The Management Team is responsible for the day-to-day operations of large, dynamic unit that supports several departments throughout the Medical Center. The SRU Clinical Support Team is a pool of PCAs, Mental Health Specialists, and HUCs that can be deployed to units when needed.
The Manager responsibilities and duties include performance management, corrective counseling, staffing, financial management, interviewing/hiring/training, as well as other leadership duties.
We are looking for someone with a Bachelor degree (or equivalent combination of education and experience) and at least one year of past management experience of 25 employees in a complex environment.

DEPARTMENT: Division of Patient Services ORGANIZATIONAL RELATIONSHIPS:

SUPERVISOR'S TITLE: Clinical Director, SRU Clinical Support Team

COLLABORATIVE RELATIONSHIPS: Assistant Vice President, Senior Clinical Director, Clinical Director, Clinical Manager, Education Specialist; Education Coordinator, Payroll; HR Associates, Manager of Patient Services, Command Center Coordinators, Psychiatry/Behavioral Support Team members

TITLES SUPERVISED: All personnel assigned to specified employee clock numbers or shift including Patient Care Assistants, Mental Health Specialist, Health Unit Coordinators, Schedule Coordinator and Administrative Assistant. TOTAL NUMBER OF FTEs DIRECT OR INDIRECT SUPERVISED: Varies

PURPOSE OF POSITION: To manage the day-to-day operations of the department and facilitate the activities of the departments operations. To serve as an expert for Patient Services regarding assigned department and facilitate the orientation, competencies and delegation activities associated with the employment of employees. To plan, direct, organize, control and improve functions of assigned department employees as determined by the department director.

Responsibilities
·Compliance - Patient Services Management
Sustain a working understanding of regulatory requirements and accreditation standards. Evaluate area of responsibility for compliance with regulatory and accreditation standards. Identify best practices as well as deficiencies to share with peers and make recommendations for improvement. Participate in the development of corrective action plans to guide needed and sustainable improvements. Provide project leadership, and/or hands-on support for implementation of operational dashboards that allow the area AVP to monitor progress and insure gains are attained and sustained. Ensure that compliance and readiness plans are current. Work with department leaders of Center for Professional Excellence (CPE) and Accreditation Services to improve staff competency, compliance and documentation. Enhance relationships to promote interdisciplinary involvement and knowledge of compliance standards, status, and actions. Track laws, regulations and standards that may affect practice and policies. Work with direct reports to insure that needed changes are made by the effective date of any change(s) in requirements.
·Leadership
The manager is responsible for the day-to-day operations of department. Develop and implement goals, standards, policies, educational programs, procedures and practices in alignment with strategic plan. Situations that affect daily operations will be monitored and appropriate actions taken for resolution. Participate in the selection, orientation, coaching, development, motivation and evaluation of department personnel. Make job requirements and goals for each position clear to employees and provide sufficient training to achieve the desired level of competency; document evidence of competence on a continuing basis. Provide consistent communication through facilitation of staff meetings. Foster interdisciplinary teamwork and maintain positive relationships among all members of the team.
·Communication
Accurately and effectively communicates with staff, patient, families and unit staff to identify potential problems, clear barriers, assumes ownership of problems and solves problems at the lowest possible level demonstrating accountability of self and others.
·Teamwork
Works collaboratively with team to create and maintain a developmentally appropriate environment. Engages in multidisciplinary team process, actively participating in effective problem solving, collegial learning and pursuit of best practice. Deals with conflict directly, constructively and tactfully. Promotes an atmosphere of cooperation, respect and trust within the team. Exhibit and maintain positive relationships among members of the team.
·Financial Support and Management
Responsible for over-sight of department staffing and payroll functions in a manner that promotes cost effectiveness with pay practices. Assist in preparation, management, and evaluation of annual fiscal operating budget for assigned area. This may include assisting in management and evaluation of variance reports, identifying areas of cost containment, developing, monitoring and managing productively measure.
·Quality Improvement
Foster an environment that promotes a spirit of inquiry and continuous quality improvement. Assigned service areas will be monitored to determine approaches for improvement activities. These activities include designing new processes, collecting, measuring, and disseminating data. Performance over time will be reviewed and reported. Based on evaluation, the process may be redesigned or improved. Quality patient outcomes will be ensured through policy and guideline development. Quality Improvement initiatives extend beyond the service area, requiring collaboration with other department in hospital wide performance improvement initiatives.
·Education
Develop knowledge and professional skills, through cross training; literature and attendance at department meetings. Participate in establishing job requirements and goals; performing duties at the desired level of competency and assist in the training of new hires. Proactively shares knowledge with peers and acts as resource within the department
·Regulatory Compliance
Monitor unit compliance with all applicable regulatory agencies. This will be accomplished by maintaining environmental and documentation compliance via unit monitoring, rounding and chart reviews. The manager will design, implement and monitor corrective actions as identified by unit tracking/auditing processes.
·Clinical Support
Manager will be competent to support the provision of patient care delivery for their area. Manager will provide shift leadership duties as appropriate for their work area and act as a liaison within their area and amongst other departments and services to promote safe and quality patient care.

Skills & Competencies
·Prioritization
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.
·Service Orientation
Demonstrating concern for customer needs and issues; patiently tolerating rudeness and anger and responding with tact and empathy; showing persistent enthusiasm during customer interactions
·Teambuilding
Assembling teams of high-caliber people with diverse capabilities; fostering collaboration by laying down ground rules for team members, monitoring team members' interactions, and interceding when necessary to ensure team effectiveness; creating trust, a feeling of belonging to a team, and a desire for team accomplishment by showing respect for and empowering others
·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Supervision
Ability to supervise others
·Organization
Strong organizational and project management skills to handle projects independently.
·Professional Demeanor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Analysis - Basic
Analytical ability sufficient to evaluate data, make judgments and recommendations
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.

Required:
·Bachelor's degree in related discipline OR Equivalent combination of education and experience
·1year previous management experience

Preferred:
·Experience managing entry-level employees

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here