·Management and Operations
Manage all daily Access Services operations in assigned areas to ensure the optimal guest service experience. Provide effective leadership of Lead ASRs and their teams through direct supervision, mentoring of individuals and collaborative direction of operation of staff at all locations/clinics to standardize services and experiences to create the optimal guest service experience including. Registration staff are authorized to obtain and authenticate documents requiring signatures from patients and families that are entered into the medical record electronically and/or via scan. The credentials of the registration staff are required to ensure the integrity of the authentication and protect security all of record entries. Develop and implement appropriate and efficient staffing plan(s) matched carefully to the service/site/clinic needs. Ensure Access staff have proper job skills and training through comprehensive orientation and training activities and ongoing performance management evaluation and feedback. Draft, recommend, implement and enforce departmental policies and procedures. Work collaboratively with billing areas to assure processes for data management which maximize reimbursement.
Maintain effective working relationships with clinical service departments, leadership and staff. Establish strong lines of communication with customer departments to ensure constant understanding of needs and schedules. Actively participate in CCHMC's Registration Standards Committee.
Assist in the planning and annual budgeting of the department. Perform ongoing monitoring of key budgetary elements (e.g., Labor and supply costs). Accurately manage all payroll functions. Create staffing plans and budgets matched carefully to clinical services. Identify and pursue opportunities to improve value of operations through enhanced service offerings, improved operational efficiencies and/or cost reductions. Participate in planning for future capital needs.
Identify opportunities for process/performance improvement towards achieving industry best practice in Access Services operations and guest service experience. Utilize existing metrics and develop new ones in order to enhance department services.
Excellent interpersonal skills required.
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Knowledge of Field - Intrm
Knowledge of regulations, procedures and best practices in field
Professional knowledge and ability sufficient to effectively carry out the responsibilities of the position
·Medical Terminology - Intermd
Intermediate knowledge of medical terminology
Ability to supervise others
·Systems - Intermediate
Proficient in systems relevant to the field
·Independence and Teamwork
Ability to work autonomously, with independent judgment, as well as in a collaborative team environment.
Strong organizational and project management skills to handle projects independently.
Strong analytical skills with the ability to make judgments and recommendations based on statistical analysis