Evaluate systems and technology. Apply appropriate computer technology to complex problems. Make recommendations on changes to core software images, as well as hardware standards. Maintain a global perspective of all Cincinnati Children's information systems and technology to represent an integrated approach to selection and implementation. Evaluate current systems for efficiency, effectiveness and accuracy, to include the review and creation of documentation for systems implemented. Support shrink wrapped software, and ensure seamless integration with software images. Support clinical and non-clinical CCHMC applications throughout the institution, includes manipulating various configurations and settings and being able to identify systemic application issues.
Develop collaborative professional relationships. Participate in short-range planning and provide input to long-range planning. Communicate sufficiently with Cincinnati Children's departments to make recommendations for improvement to services and customer satisfaction. Provide input to developing policies and procedures. Maintain currency in the field through continuing education, literature and seminars. Implement this knowledge into the department. Participate in establishing job requirements and goals; perform duties at the desired level of competency.
Lead role in planning and implementation of small projects. Assist in management of project resource allocation. Assist in all stages of equipment procurement, to include quotes, ordering, tracking, and implementation. Provide in depth documentation to the appropriate stakeholders, throughout all stages of the project lifecycle. Work with vendors and coordinate activities. Prioritize assigned tasks and projects based upon directives from supervisor. Participate in improving organizational performance through recommending areas or approaches for improvement activities, performing new procedures, collecting data and providing input to department discussions. Tireless in the pursuit of process improvement to enhance the end user experience.
Provide direct technical support and third level problem resolution. Proven balance between technical prowess and business aptitude. Serve as a liaison between Cincinnati Children's departments and Information Services. Ability to articulate complex technical solutions in a clear, concise manner to individuals of varying technical aptitudes. Design, write, and prepare complete user and technical documentation for systems implemented.
Ensure outstanding end-user support is provided, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES). Perform other duties as assigned.
Ability to work independently to develop, implement and manage projects; knowledge of the principles and concepts of project management including proficiency with relevant project management tools
·Communication - Intermediate
Good verbal, written and/or interpersonal communication skills
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Systems - Advanced
Advanced knowledge and skill in systems relevant to the field
The ability to carry and/or lift a minimum of 50 pounds
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor