TOTAL NUMBER OF FTE's DIRECTLY OR INDIRECTLY SUPERVISED: 0
PURPOSE OF POSITION:To coordinate the triage and referral of infants, children and adolescents into appropriate CCED or other services within a complex medical center and the related developmental disabilities services/agencies dedicated to the care of infants, adolescents and children.
MAJOR DUTIES AND RESPONSIBILITIES:
Triage: Triage and evaluate specific referrals to CCED. Assess for appropriateness in CCED and/or determine options within or outside of CCHMC. Advocate for the needs of the child and adolescent patient and family within the hospital and the community.
Information Gathering: Ability to gather clinical, medical, and demographic data to determine appropriate referral and level of care. Document information and refer patients to internal/external services as appropriate within timely manner.
Collaboration: Maintains a collaborative relationship with internal divisions/programs serving a similar patient base (i.e. BMCP, Psychiatry, Neurology, Genetics) and selected external systems.
Data Collection and Reporting: Track data on number of referrals, referral types and monthly available visit types in CCED for purpose of managing supply and demand. Coordinate and maintain statistical data on number of calls and disposition and participates in Performance Improvement process for the department.
Projects:Assist in the coordination and development of special projects as requested by Leadership to develop and maintain CCED intake efficiency.
REQUIRED SKILLS: Effective verbal, interpersonal and telephone communication skills. Ability to relate to diverse age and demographic backgrounds. Possess professional knowledge sufficient to perform intake responsibilities for child and adolescent DDBP patients. Demonstrate high clerical accuracy and attention to detail. Computer literate and working knowledge of software applications (word processing, spreadsheet, database). Demonstrate diplomacy, tact and a professional demeanor. Possess organizational, analysis and prioritization abilities. Advanced knowledge of and experience in developmental disability systems and services.
Degree in Social Work, Counseling, Hospital Administration or related degree.
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