Cincinnati Children's Hospital Medical Center - Case Management & Social Work Careers

Case Management & Social Work Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: Intake Coordinator - Behavioral Medicine and Clinical Psychology

Job Number: 94014

Location: Cincinnati, OH

Date Posted: 8-25-2017

PURPOSE OF POSITION

To coordinate the triage and referral of patients into appropriate Behavioral Medicine and Psychological Services within a complex medical center and the Behavioral Medicine and Psychological Services community dedicated to the care of infants, adolescents and children.

RESPONSIBILITIES

I. Triage and Assessment: Triage and evaluate the patient need vs. service availability of patients and families for outpatient referrals. Advocates for the needs of the child or adolescent patient and family within the hospital and the community. Assess patient need to determine phone call urgency. If routine, assess needs and provide specific referral options. If urgent, transfer to appropriate services.

II. Scheduling Appointments: Completely and accurately schedule new appointments; utilize EPIC and BMCP processes correctly and efficiently.

III. Project Participation/Coordination: Assist in the coordination and development of special projects as requested by Director to develop and maintain efficiencies of BMCP Intake operations.

IV. Collaboration: Work closely with BMCP Clinical Leadership, ASRs and clinical providers; collaborate with Psychiatry, DDBP and other CCHMC Divisions to best assist patients and families.

V. Customer Service: Demonstrate excellent customer service on every phone call; use appropriate scripts and resources.


VI. Reporting
Coordinate and maintain statistical data on number of calls and disposition and participates in Performance Improvement process for the department.

EDUCATION/WORK EXPERIENCE

Required:

Bachelor's Degree in Social Work, Counseling, or related degree.

5 years related experience

Intake experience

Preferred:

Master's Degree in Social Work or related field

SKILLS & COMPETENCIES

·Clerical Abilities
Ability to perform clerical functions with accuracy and attention to detail

·Prioritization
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them

·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself

·Professional Knowledge/Ability
Professional knowledge and ability sufficient to effectively carry out the responsibilities of the position

·Computer Proficiency
Proficiency in basic computer applications such as Microsoft Office, e-mail and internet

·Organization
Possess strong organization skills and attention to detail

·Professional Demeanor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor

·Analysis - Basic
Analytical ability sufficient to evaluate data, make judgments and recommendations regarding operations and budgets, design care protocols and generate well developed reports.

·Communication
Effective verbal, written and/or interpersonal communication skills

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here