Full Job Title: Intake Coordinator - Behavioral Medicine and Clinical Psychology
Job Number: 94014
Location: Cincinnati, OH
Date Posted: 8-25-2017
PURPOSE OF POSITION
To coordinate the triage and referral of patients into appropriate Behavioral Medicine and Psychological Services within a complex medical center and the Behavioral Medicine and Psychological Services community dedicated to the care of infants, adolescents and children.
I. Triage and Assessment: Triage and evaluate the patient need vs. service availability of patients and families for outpatient referrals. Advocates for the needs of the child or adolescent patient and family within the hospital and the community. Assess patient need to determine phone call urgency. If routine, assess needs and provide specific referral options. If urgent, transfer to appropriate services.
II. Scheduling Appointments: Completely and accurately schedule new appointments; utilize EPIC and BMCP processes correctly and efficiently.
III. Project Participation/Coordination: Assist in the coordination and development of special projects as requested by Director to develop and maintain efficiencies of BMCP Intake operations.
IV. Collaboration: Work closely with BMCP Clinical Leadership, ASRs and clinical providers; collaborate with Psychiatry, DDBP and other CCHMC Divisions to best assist patients and families.
V. Customer Service: Demonstrate excellent customer service on every phone call; use appropriate scripts and resources.
Coordinate and maintain statistical data on number of calls and disposition and participates in Performance Improvement process for the department.
Bachelor's Degree in Social Work, Counseling, or related degree.
5 years related experience
Master's Degree in Social Work or related field
SKILLS & COMPETENCIES
Ability to perform clerical functions with accuracy and attention to detail
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Professional knowledge and ability sufficient to effectively carry out the responsibilities of the position
Proficiency in basic computer applications such as Microsoft Office, e-mail and internet
Possess strong organization skills and attention to detail
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Analysis - Basic
Analytical ability sufficient to evaluate data, make judgments and recommendations regarding operations and budgets, design care protocols and generate well developed reports.
Effective verbal, written and/or interpersonal communication skills
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