Develop and manage project plans, timelines, and activities. Facilitate the maintenance of issue lists, build and decision documentation, meeting minutes, agendas, and status reports as well as other tools crucial to project success. Facilitate cross-functional work teams that include internal employees, technical support, operations personnel, vendor consultants, clinicians, hospital administration and end users. Provide regular project updates and status reports for IS management and ensure timely escalation of issues when necessary.
Facilitate the process of technology analysis and improvement. Have ability to enable groups to define and understand their current technology profile and their future needs. Work with IS technical resources to define technical criteria for selection of vendor solutions and coordinate vendor selection process. Acquire domain knowledge in order to facilitate the identification and understanding of key project requirements and issues. Recruit expert resources to ensure state of the art technology is presented and evaluated.
Facilitate the process of workflow analysis and improvement. Enable groups to define and understand their current workflows and identify areas for improvement or redesign. Coordinate appropriate technical/application resources to provide a thorough understanding of synthesis of changes to systems and processes. Understand the complexity of change management in a large academic health care institution and guide groups to evaluate options that are meaningful and possible.
Ensure outstanding end-user support is provided; adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES). All other duties as assigned.
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Strong organizational and project management skills to handle projects independently.
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
Prioritization and time-management skills sufficient to meet deadlines in a fast-paced environment
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.