·Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
Demonstrates consistent integration of the Interprofessional Practice Model (IPM) in all aspects of practice.
·Patient Care - Age Specific and Culturally Diverse
Consistently integrates age specific and culturally diverse concepts into patient care, taking into consideration both the patient's chronological age and developmental functioning.
Performs holistic assessments of patients and families to identify needs in order to set short and/or long term goals. Facilitates patient and family involvement in developing a holistic plan of care. Provides holistic health care interventions that are goal-oriented and patient/family focused. Evaluates effectiveness of interventions and modifies care based on results. Communicates relevant patient care information to promote continuity of care. Participates in patient care conferences and/or rounds. Applies basic problem solving skills including the ability to anticipate changing patient needs. Reports suspicions of abuse and neglect as mandated for investigation. Promotes and supports pain management. Documents services and/or interventions provided. Follows up on referrals in a timely manner.
Appropriately prioritizes work flow based on patient/family care needs and other responsibilities. Submits requests for supplies according to guidelines. Ensures that work areas are organized, safe and professional in appearance for employees, patients and families. Identifies potential problems, clears barriers, assumes ownership of problems, and solves problems at the lowest possible level demonstrating accountability of self and others. Completes special assignments and projects while maintaining regular workflow. Strives to increase personal productivity by identifying and implementing new work procedures. Proactively contributes to a positive work environment.
Supports and participates in performance improvement activities. Seeks opportunities for involvement in evidence based care/professional inquiry and maintains designated knowledge level. Actively contributes to the advancement of professional tenets within the division, hospital, and/or community. Orients and supervises volunteers. Contributes to education and training of students and other professionals. Proactively shares knowledge with peers. Remains current in professional field. Acquires continuing education to increase professional growth. Integrates new knowledge and skills into practice
Participates in growth opportunities to maintain professional competency. Promotes evidence based care by identifying research findings that relate to holistic practice. Maintains currency in field through continuing education and literature. Integrates new knowledge and skills into work activities. Accepts constructive feedback and uses it to improve performance. Seeks opportunities for involvement in evidence based care/professional inquiry.
Engages in multidisciplinary team process, actively participating in effective problem solving, collegial learning and pursuit of best practice. Deals with conflicts directly, constructively and tactfully. Promotes an atmosphere of cooperation, respect and trust within the team. Responsive to day-to-day needs of co-workers and division.
Completes required daily/weekly exchange of information and documentation according to division guidelines to insure quality patient care and staff productivity. Completes fee for service documentation as indicated.
Knowledge of growth and development
·Adult Learning - Basic
Understands basic adult learning and education principles
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Setting the stage for constructive relationships by being accessible, approachable, and interpersonally engaged; developing and sustaining meaningful and productive bonds with others based on mutual respect
Professional knowledge and ability sufficient to effectively carry out the responsibilities of the position
·Physical Stamina - Light
Physical stamina sufficient to perform frequent bending, light or moderate lifting and extensive standing/walking
Strong organizational and project management skills to handle projects independently.
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
Excellent verbal, written and/or interpersonal communication skills
Capable of bending, lifting and standing; demonstrate physical ability to perform necessary tasks.