Cincinnati Children's Hospital Medical Center - Clerical Careers

Clerical Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: Emergency Service Rep-Liberty ED 7a-330p Every other weekend, Holidays Required

Job Number: 90512

Location: Liberty Township, OH

Date Posted: 3-6-2017



DEPARTMENT: Emergency Services, Cincinnati Children's Hospital Medical Center

SUPERVISOR'S TITLE: Manager, ED Clerical Support

TITLES SUPERVISED: N/A

TOTAL NUMBER OF FTEs DIRECTLY SUPERVISED: 0

TOTAL NUMBER OF FTEs INDIRECTLY SUPERVISED: 0

PURPOSE OF POSITION: To provide support for all aspects of customer services related to the Emergency Dept. of a Medical Center related to the care of infants, children and adolescents.

Responsibilities
·COLLABORATION
Work collaboratively/cooperatively with others to achieve ESR department goals. Proactively adjust one's style and/or efforts to complement those of others. Develop positive working relationships with peers/colleagues. Share knowledge and/or provide support for team members. Contribute to and promote a positive and professional work environment/atmosphere. May serve as a liaison within the division or organization.
·COMMUNICATION - GENERAL
Effectively demonstrate communication skills related to conveying relevant information. Develop and maintain efficient internal communication processes to support the activities of the department/program. Openly communicate across many departments regarding clinical, patient care, physical and/or material resources. Keep key leadership, administrative staff and other stakeholders fully informed of projected and actual developments in a timely manner. Prioritize multiple requests for information. Assemble and distribute material for project communications if necessary.
·COMPLIANCE I
Understand and comply with applicable policies, guidelines, regulations, and/or accreditation standards. Document compliance as necessary. Maintain compliance with CCHMC Core Standards and code of ethics. May be responsible for ensuring that work areas are organized and present a safe, accessible, effective, and/or efficient environment for employees, patients, and/or families.
·CUSTOMER SERVICE
Serve as the first line of contact and a resource. Act as a customer advocate and strive to better meet the needs of, and to support, patients and/or families. Utilize a customer focus to complete assignments and/or interact with customers, employees, applicants, and/or visitors in a courteous, attentive and conscientious manner. Respond quickly to parent, employees, applicants, and/or visitors' requests and concerns. Provide appropriate education/information to patients and/or families. Manage and resolve customer satisfaction issues taking initiative to manage conflict in a proactive fashion.
·PROCEDURES I
Understand and apply appropriate policies and procedures for work flow, testing, and/or methodology. Perform dedicated duties on a timely basis. Appropriately document work as necessary.

Skills & Competencies
·Clerical Abilities
Ability to perform clerical functions with accuracy and attention to detail
·Communication - Intermediate
Good verbal, written and/or interpersonal communication skills
·Customer Requirement Skills
Identifying and understanding customer needs and expectations; accurately gauging how to satisfy these requirements
·Follow Instructions - Adv
Ability to follow complex written and verbal instructions
·Medical Terminology - Basic
Basic knowledge of medical terminology
·EPIC - Intermediate
Proficient with EPIC
·Computer Proficiency - Basic
Working knowledge of basic computer applications
·Physical Stamina - Light
Physical stamina sufficient to perform frequent bending, light or moderate lifting and extensive standing/walking
·Multi-task
Ability to effectively manage multiple tasks simultaneously
·Problem Identification
Identifies problems and asks questions; escalates when appropriate
·Safety Orientation
Ability to ensure that work areas are organized and present a safe, accessible, effective and efficient environment for employees, patients and families; ability and motivation to attend required Cincinnati Children's safety training sessions and apply lessons learned

Required:
·High School Graduate OR Equivalent
·One year of customer service experience

Preferred:
·1 year related experience

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here