Cincinnati Children's Hospital Medical Center - Technical Support Careers

Technical Support Jobs
at Cincinnati Children's Hospital Medical Center


Job Number: 98125

Location: Cincinnati, OH

Date Posted: 4-16-2018



SUPERVISOR'S TITLE: Director/Manager



PURPOSE OF POSITION: To assess, plan, design, implement, and evaluate education programs for the hospital's various clinical information systems. Prepare training plans and materials for and conduct training sessions on the use of those systems.

·Education/Project Management Cycle
Create and distribute educational content required for new applications or for changes made to existing clinical or research applications which impact end users. Create educational materials such as tutorials for online classes, web based training, simulations and outreach presentations to community user groups. Design, write and prepare training materials for department clinical or research systems implemented. Analyze the needs of end users and design a plan to implement a training strategy. Develop the training materials for and implement the training strategy. Evaluate the effectiveness of the training strategy. Prioritize assigned tasks and projects based upon directives from supervisor and timelines of other assigned projects
·Client Services
Consult for internal and external user needs related to clinical or research system education. Facilitate teamwork and work to achieve positive results when urgent needs arise or when confronted with major responsibilities and limited resources. Collaborate with other departments in hospital-wide education programs and other relevant research projects. Serve as a role model of efficiency and productivity. Assume responsibility for meeting internal and external customer needs related to clinical and research system education.
Assume responsibility and accountability for leadership/active membership on councils, committees, task forces or identified and approved projects representing the hospital or department. Attend and participate in design and leadership team meetings for the various clinical applications deployed throughout the hospital. Consult with physicians, ancillary departmental staff, clinical staff, Patient Services Leadership, Information Services and Research IT to ensure that clinical system application training programs and materials support global and unique patient care delivery processes.
·Customer Service
Ensure outstanding end-user support is provided; adhere to and promote continual adoption of service level agreements, change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Always maintain CCHMC's service standards of being Courteous, Attentive, Respectful and Enthusiastic team members, and Safe (CARES). Perform other duties as assigned.

Skills & Competencies
·Professional Demeanor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
Proficiency in application of adult learning principles. Ability to evaluate learning needs and develop training strategies to meet these needs.
Excellent verbal and written communication skills
Demonstration of effective organizational skills
Proficiency in Windows and MS Office, particularly Word, Excel, PowerPoint and Publisher. Intermediate to advanced knowledge of other content creation applications (Acrobat, screen capture programs, etc.)
Ability to relate to diverse age and demographic backgrounds
·Professional Knowledge
Possess knowledge of clinical system software packages

·Bachelor's Degree in a related field
·Previous classroom training and content creation experience

·3 years' experience developing and implementing training focused on clinical info systems
·Project management skills
·E-learning development skills

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here