Cincinnati Children's Hospital Medical Center - Clinical Support Careers

Clinical Support Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: DISCHARGE SPECIALIST, .8 FTE, Inpatient Care Management

Job Number: 91760

Location: Cincinnati, OH

Date Posted: 4-14-2017

POSITION TITLE: Discharge Specialist, Patient Services

DEPARTMENT: Care Management

SUPERVISOR'S TITLE: Clinical Manager, Care Management




PURPOSE OF POSITION: The Discharge Specialist's primary responsibilities are to perform selected services and functions related to patient care coordination, utilization review, discharge planning, and data collection for the inpatient Care Management Program under the direction of the Care Manager or Clinical RN. This includes communicating with third party review organizations, ordering discharge equipment and services, arranging patient transportation and community services. This job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities. Job incumbents may be asked to perform other duties as required.

·Home Health Services Administration
Arranges ambulance or medical transportation. Provides support to the discharge coordination process. Obtain, send and fax patient information to external agencies following hospital policy related confidentiality. Prepares memos, letters and other documents including letters of medical necessity. Assists with scheduling of meetings including patient care conferences. Assist patient/family with specialty appointments as directed by care manager or clinical RN. Completes follow up calls to clients and their care providers at the request of the care manager or clinical RN. Able to elicit information during follow up calls and understands when to have care manager intervene. Documents accurately and promptly in the EMR. Communicates barriers in progress towards achieving patient goals with the care manager or clinical RN.
·Insurance Verification and Administration
Assists family with selection process for home services covered by family payer(s) as delegated by care manager or clinical RN. Obtains authorizations and benefits for post discharge services and documents in EMR. Follows through with verification for insurance coverage, authorized days and benefits as directed by the care manager or clinical RN.
Participate with team members in quality improvement activities. Demonstrate customer focused interpersonal skills, utilizing problem solving and unique family needs and dynamics. Demonstrate family centered care in care team communications, rounds and meetings.
·Professional Development
Demonstrate professional communication and conflict management skills. Pursue continuous learning opportunities.
·Data Entry & Reporting
Assists in maintaining supportive data bases at the direction of the manager of hospital care managers.

Skills & Competencies
·Office Equipment
Proficient in operation of scanners, copiers, and fax machines
Effective verbal and written communication skills
·Customer Service
Effective interpersonal and customer focus
Self-Directed as well as demonstrated ability to work within a team
·Detail Orientation
Detail oriented and effective follow through

·High School Graduate OR Equivalent
·1 year experience in a healthcare system

·Proficiency in basic computer applications like Microsoft Office, Excel, email & internet
·Knowledge of medical terminology

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here