·Functional Area Management
Prepare and manage annual capital and operating budgets for functional areas, including ongoing, monthly monitoring of variance, annual review of appropriate contracts and terms, and multi-year planning for technology and application life cycle management. Continually analyze relevant technology/functional trends to ensure the Medical Center's application/technology portfolio stays aligned with industry trends and best practices. Effectively manage relationships and contracts with vendors as appropriate.
Demonstrate understanding of how the services provided by functional areas supervised contribute to the mission, vision and strategies of the Medical Center. Provide consultation to other departments/divisions within the Medical Center as appropriate and necessary. Ensure functional areas supervised adhere to and support all Medical Center policies and procedures as well as all relevant laws and statues (including but not limited to HIPAA, HITECH, etc.) Provide input into departmental strategy and planning with particular focus on areas of functional responsibility.
Conduct ongoing evaluation and mentoring of direct and indirect reports, including (but not limited to) effective, clear and timely annual performance evaluation. Ensure staff is properly trained to perform job functions. Ensure departmental and Medical Center initiatives, priorities, standards and policies are effectively communicated and understood by direct and indirect reports. Provide staff with clear, actionable goals and timely, direct feedback related to attainment of those goals throughout the reporting period. Assist staff in understanding how their positions support and contribute to the mission, vision and strategies of the Medical Center.
Ensure functional area(s) provide outstanding end-user support, including ongoing monitoring of Service Level Attainment for incident management and collaboration with other functional areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer service behavior, including timely and effective follow-up with customers. Adhere to IS departmental on-call and Service Desk policies and procedures. Perform other duties as assigned.
Ability to work independently to develop, implement and manage projects; knowledge of the principles and concepts of project management including proficiency with relevant project management tools
Using time efficiently and productively; prioritizing multiple tasks properly to meet deadlines; recognizing time constraints and adjusting work schedule to address them.
Appropriate technical and/or functional expertise related to functional areas supervised
Strong organizational and project management skills to handle projects independently.
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.