Act in manner that maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of your position.
Operate business machines (cash register, fax, credit card, copier, computer) and trouble shoot routine problems with basic business equipment. Maintain currency in field through continuing education, literature and seminars. Implement this knowledge into the department. Provide day-today continuity. Assist volunteers in the daily operation of the Gift Shop. Answer the phone, take and deliver phone orders using excellent phone skills.
Ensure consistent customer service, establishing a good rapport with customers. Assist customers with selection and purchases.
·Merchandising and Shipment Processing
Restock merchandise and maintain desired cleanliness on the selling floor. Management of packing slips on merchandise received, managing damage reporting and back orders. Work with buyers to coordinate incoming merchandise. Preparation and verification of invoices for payment by the Accountant. Maintaining supply levels on shop supplies such as wrap, boxes, tissue, bags, register tape, etc. Maintaining stock in the displays established by the Shop Manager and Buyers. Assist with Gift Shop special events. Coordinate with CCHMC departments involving Security, Housekeeping, Maintenance and Shipping. Perform other duties as assigned.
Ability to perform clerical functions with accuracy and attention to detail
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Interpersonal Skills - Adv
Strong interpersonal skills. Effectively communicate at all levels of the organization.
Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet
Ability to adapt work schedule to meet the demands of the position, possibly including nights and/or weekends
Being open to change and considerable variety in work activities; effortlessly adjusting to new or changing situations and unexpected events; altering one's approach to tasks and projects with minimal loss of efficiency
Ability to effectively manage multiple tasks simultaneously
Strong organizational and project management skills to handle projects independently.
Mathematical ability sufficient to perform basic and routine calculations
Excellent verbal, written and/or interpersonal communication skills
Ability to pass PAT test of Physical Ability. Ability to stand for 8 hours, use ladders, lift boxes up to 50lbs, change shelves, stooping and bending to arrange product and pack seasonal items.