Cincinnati Children's Hospital Medical Center - Patient Services Careers

Patient Services Jobs
at Cincinnati Children's Hospital Medical Center


Job Number: 95922

Location: Cincinnati, OH

Date Posted: 11-30-2017



PURPOSE OF POSITION: To provide leadership in identifying and meeting the bereavement needs of families. To participate on the interdisciplinary team to perform psychosocial assessment and intervention services for bereaved families following a death and to act as a liaison with the community to ensure continuity of care for families. To support staff when a death has occurred or provide bereavement care and other types of referral information for staff as needed.

·Compliance - Patient Services Staff
Sustain a working understanding of regulatory requirements and accreditation standards. Support leadership in Compliance efforts to meet and sustain the regulatory compliance efforts of the department and hospital. Be mindful and judicious in monitoring safety and departmental policies and procedures. Ensure all individual certifications and Safety College requirements are fulfilled in a timely basis. Work with department managers, nurse council and magnet representatives to identify and share safety best practices. Be mindful of CCHMCs processes and compliance with CMS standards and freely communicate safety and compliance concerns to leadership team members.
·Provide Bereavement Services
Provides bereavement services to patients, families and staff of assigned unit. Actively participates as a member of the Care Team for StarShine Hospice, The Fetal Care Center of Cincinnati, the Palliative Care Team, or hospital unit as the bereavement coordinator. Support the staff on assigned units by providing staff support when a death has occurred or other types of support and referral information.
·Assessment and Intervention
Assists interdisciplinary team with identification of high-risk bereavement situations and provides assessment and intervention where needed. Provides bereavement follow-up and referral services for families of patients served and implements a service plan for high risk bereaved families.
·Provide Education Programs
Provides educational programs both for the CCHMC community and the larger community. Works closely with the Bereavement Manager to assess staff and community needs related to bereavement education and assist with the planning and implementation of educational programs and provides unit specific bereavement education as requested or needed.
·Department Resource
Supports staff led projects, including the work of the EOLC Committee, and other related committees and task forces. Actively participates on the EOLC Committee. Shares knowledge and expertise by participating on committees within the Pastoral Care Department or assigned units.

Skills & Competencies
Working cooperatively with others to achieve group goals; proactively adjusting one's style and efforts to complement those of others on the team; being pleasant, agreeable, and easy to work with; valuing group success as much or more than individual success
·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Professional Knowledge/Ability
Professional knowledge and ability sufficient to effectively carry out the responsibilities of the position
Challenging the status quo and seizing opportunities to enhance work processes and outcomes; voluntarily seeking new or extra responsibilities and challenges; going beyond what is expected; proactively delving into work without hesitation
·Emotional Resilience
Remaining composed and calm when faced with setbacks, disappointments, rejection, crises, stress or pressure; readily putting aside concerns to get the job done; taking a problem solving rather than an emotional approach when faced with a difficult situation; being even-tempered and non-defensive
·Communication - Advanced
Excellent verbal, written and interpersonal communication skills.

·Master's Degree in Counseling, Social Work, Divinity or related discipline
·Licensed in the State of Ohio
·Certification through a recognized bereavement organization with one year
·5 years experience in the field of bereavement in a hospital, hospice, or related setting

·Experience with pediatric and perinatal death
·Experience with palliative care
·Experience providing bereavement counseling and support

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here