·Room Set Up
Read and interpret function set up sheets and set up rooms accordingly. Set up banquet equipment; ensure cleanliness and maintenance of all banquet equipment.
Demonstrate characteristics of excellence in customer service. Follows CARES standards at all times. Responds to requests quickly and effectively. Understands customer needs and expectations and meets them.
Effectively demonstrate communication skills related to conveying relevant information. Keep key leadership and schedulers informed of new requests and changes. Post required schedules to insure customers have information.
Keep work environment and equipment well organized and in good condition. Report broken equipment, lights to management.
Assist guests whenever possible, function as the first line of problem resolution, refer all requests which are beyond the scope of responsibility to management.
Demonstrating concern for customer needs and issues; patiently tolerating rudeness and anger and responding with tact and empathy; showing persistent enthusiasm during customer interactions
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Follow Instructions - Basic
Ability to follow simple, routine instructions
Possess finger dexterity, manual dexterity and motor coordination necessary to manipulate necessary tools/objects
·Physical Stamina - High
Excellent physical stamina sufficient to perform frequent bending, heavy lifting (up to 50 - 80 lbs.), extensive standing and/or walking.
Pursuing work with little supervision or assistance; directing one's own efforts. Demonstrated ability to work independently and as part of a team.
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
Excellent verbal, written and/or interpersonal communication skills