Cincinnati Children's Hospital Medical Center - Guest Services Careers

Guest Services Jobs
at Cincinnati Children's Hospital Medical Center

Full Job Title: CONF SVCS ATTENDANT, Full time, Evening shift

Job Number: 95042

Location: Cincinnati, OH

Date Posted: 10-5-2017



DEPARTMENT: FOOD SERVICES

SUPERVISOR'S TITLE: CONFERENCE SERVICES MANAGER

TITLES SUPERVISED: NONE

TOTAL NUMBER OF FTEs DIRECTLY SUPERVISED: 0

TOTAL NUMBER OF FTEs INDIRECTLY SUPERVISED: 0

PURPOSE OF POSITION: Responsible for physical set up, cleanliness and maintenance of all banquet equipment and function rooms, as well at their related areas. Responsible to achievement and maintain division standards and profit maximization.

Responsibilities
·Room Set Up
Read and interpret function set up sheets and set up rooms accordingly. Set up banquet equipment; ensure cleanliness and maintenance of all banquet equipment.
·Customer Service
Demonstrate characteristics of excellence in customer service. Follows CARES standards at all times. Responds to requests quickly and effectively. Understands customer needs and expectations and meets them.
·Communication
Effectively demonstrate communication skills related to conveying relevant information. Keep key leadership and schedulers informed of new requests and changes. Post required schedules to insure customers have information.
·Maintenance
Keep work environment and equipment well organized and in good condition. Report broken equipment, lights to management.
·Problem resolution
Assist guests whenever possible, function as the first line of problem resolution, refer all requests which are beyond the scope of responsibility to management.

Skills & Competencies
·Service Orientation
Demonstrating concern for customer needs and issues; patiently tolerating rudeness and anger and responding with tact and empathy; showing persistent enthusiasm during customer interactions
·Diversity Appreciation
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Follow Instructions - Basic
Ability to follow simple, routine instructions
·Dexterity
Possess finger dexterity, manual dexterity and motor coordination necessary to manipulate necessary tools/objects
·Physical Stamina - High
Excellent physical stamina sufficient to perform frequent bending, heavy lifting (up to 50 - 80 lbs.), extensive standing and/or walking.
·Independence
Pursuing work with little supervision or assistance; directing one's own efforts. Demonstrated ability to work independently and as part of a team.
·Professional Demeanor
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor
·Communication
Excellent verbal, written and/or interpersonal communication skills

Required:
·High School Graduate OR equivalent

Preferred:
·Related Experience

Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, physical or mental disability, military or veteran status, sexual orientation, gender identity/expression, or other protected status in accordance with applicable federal, state, and local laws and regulations. If you would like more information about equal employment opportunity (EEO) rights as an applicant under the law, please click here

Cincinnati Children’s will not discriminate against applicants and employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. If you would like more information about the Pay Transparency Nondiscrimination Provision, please click here