SUPERVISOR'S TITLE: Sr Director, Director, Data Center Facilities Manager
TITLES SUPERVISED: N/A
TOTAL NUMBER OF FTE'S DIRECTLY SUPERVISED: 0
TOTAL NUMBER OF FTE'S INDIRECTLY SUPERVISED: 0
PURPOSE OF POSITION: Responsible for the Operations of CCHMC's tier 4 data center following established processes & procedures. Provide level One support for the hospital user community from facilities management to Information Services. Ensure security of the data center.
·Operations Perform report processing & distribution for multiple applications. Provide afterhours support for hospital pagers. Complete system tape backup processes & offsite rotations when required. Ensure security processes are followed by anyone that enters the data center. Ensure the work performed in the data center maintains system uptime & the integrity of the facility. Follow established processes to validate the Pharmacy faxes are transmitted or take the proper corrective action. Responsible for all Data Center computer hardware installs & de-installations. Monitor system interfaces & take the proper corrective action following established processes. Monitor the data center environmental infrastructure & work with the building engineers to correct any issues.
·Customer Service Ensure functional area provides outstanding end-user support, including ongoing monitoring of Service Level Agreements for incident management and collaboration with other functional areas to ensure customer-centered incident management and support. Adhere to and promote continual adoption of change management policies and procedures. Model outstanding customer services behavior, including timely and effective follow-up with customers. Perform other duties as assigned.
Skills & Competencies
·Collaboration Working cooperatively with others to achieve group goals; proactively adjusting one's style and efforts to complement those of others on the team; being pleasant, agreeable, and easy to work with; valuing group success as much or more than individual success
·Diversity Appreciation Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
·Computer Proficiency Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet
·Communication Excellent verbal, written and/or interpersonal communication skills
·High School Graduate
·Two years of experience working in an Information Services role
Cincinnati Children’s is an Equal Opportunity Employer. Qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information,
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