Provide support for various software and hardware applications. Maintain issues log and provide prompt feedback to users. Analyze and manage maintenance and support requests from end users. Document issue resolution. Support daily operations. Participate with the testing of upgrades and new processes. Participate in process improvement initiatives of the department. Work collaboratively with clients to identify problems at the practice and provide solutions and instruction if necessary.
Manage new product implementation and participate on new system implementation teams providing both on-site and off-site support and training for community physicians and their staff. Develop end user training manuals and other materials. Deliver end user training for all components of the application. Create documentation for training manuals. Help develop 'best practices' processes and communication. Assist in preparing oral and written presentations. Conduct training and instructional seminars for the department. Keep current and prepare for changes in the healthcare industry.
·Project and Technical Support
Update maintenance libraries - provider tables, service tables, locations, etc. Participate on projects as needed within the department.
Work with the client(s) to understand reporting needs. Creates and runs simple/routine data queries.
Participates in department improvement projects. Participates in testing new applications.
Builds and maintains positive and professional relationships with outside service providers - claims clearinghouses, statement vendors, etc. as well as client relationships. Participates in User Group Meetings as needed.
·Communication - Intermediate
Good verbal, written and/or interpersonal communication skills
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Proficiency in basic computer applications such as Microsoft Office (PowerPoint, Word, Excel), e-mail, and internet
·Information Systems - Int
Skill in analyzing, programming, designing, testing and implementing computer-based systems
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
Demonstrates an independent work initiative, sound judgment, diplomacy, tact and professional demeanor